Position Summary

Coordinator
Student Financial Services
Full-time
The Student Financial Services Coordinator position serves as a leader on specific programs of Financial Aid Administration. This position will provide support to other areas within the office, as needed.
Primary Responsibilities

• Administer Federal, State, and Institutional aid programs including awarding and adjusting of aid with accurate attention to detail; reconcile federal and state awards and institutional holding accounts related to award programs
• Provide exceptional customer service via in person interactions with students/parents/outside vendors/departments at our SFS Front Desk, emails, and phones; handle all information with tact and discretion and recognize the confidential and sensitive nature of University business and FERPA regulations
• Analyze data reports to maintain accurate and consistent information as it relates to financial aid and accounts receivables, identify inconsistencies, and appropriately apply corrective action to accounts
• Provide support to the overall packaging/awarding of aid, review awards for any adjustments and maintain a high attention to detail with all aid programs
• Contribute to testing of new software and upgrades on financial aid/billing systems; collaborate with the Integration team members to maintain data integrity and compliance within all regulations; assist to develop streamlined processes
• Review student requests for modifications to financial aid and/or billing; execute professional judgement on appropriate course of action and ensure compliance within federal/state/institutional regulations to include review of special circumstances, budget adjustments, etc.
• Consistently provide communication on upcoming changes or challenges, brainstorming new solutions and identify areas of improvement: provide oversight to projects and lead technical staff with training on functional team duties within the department
• Assist Student Service Specialists during high volume periods and participate in orientation/recruitment or other outreach events

Required Qualifications

• Bachelor’s Degree
• Two years of experience in higher education (financial aid is a plus) or in a financial management
• Computer proficiency with Microsoft Word, Excel, and Access (or similar database query program)
• Demonstrated ability to work accurately and effectively with managing and reconciling data and maintaining high attention to detail
• Excellent communication skills and ability to communicate effectively with a diverse population of students, parents, and staff
• Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
• Demonstrated experience with the interpretation and application of federal, state and/or industry regulations
• Demonstrated experience working as part of a team in a collaborative work environment
• Strong critical thinking skills with problem solving skills
• Demonstrated understanding of and commitment to providing excellent customer service

Required Information & Deadline

Application Deadline: To ensure full consideration, applications must be received by July 5, 2024. The position is available immediately and will remain open until filled.
To Apply: Complete the online application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.

• letter of interest addressing all position qualifications
• resume
• names and contact information of three professional references may be asked for at a later date

Additional Information

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.