Medical Assistant

Calhoun, GA

Certified Medical Assistant-1

Responsibilities :

• Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
• Performs a variety of patient care activities to assist physicians and nursing personnel.
• Delivers quality customer service and maintains established quality control standards.
• Check-out patients, assist with referral processing and arrange laboratory services.
• Prepare patients for examination, take vitals, and record patients' health history.
• Set up EKG machines and other ancillary tests, administer injections and medications and perform routine specimen collection and tests.
• Prepare equipment and examination rooms, and clean instruments.
• Assist physician with medical treatments, procedures, and exams.
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies.
• Managing messages, prior authorizations, patient calls.

Qualifications :

• High school diploma or GED required; completion of an accredited medical assistant certification program at the time of hire (w / certification), or within 180 days of employment.
• Excellent interpersonal skills.
• Maintains MA and CPR certifications. (and actions required for recertifications) (CPR within 30 days of employment)
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
• Knowledge of medical terminology.
• A firm grasp on medical practices, administrative processes, and organizational policies.
• Knowledge of patient care and examination procedures.
• Must be able to maintain confidentiality at all times.

Certified Medical Assistant-2

Responsibilities :

• Perform all responsibilities for MA-1.
• Assist in training and evaluation of new hires.
• Assist in the inventory management process.
• Pod leader responsibilities.
• Assisting other MAs and providers in need.
• Assisting MA-Team Lead as directed.
• Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.

Certified Medical Assistant-3

Responsibilities :

• Perform all responsibilities of MA-2.
• Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans.
• Make sure early and late MA schedules are set.
• Assist practice manager on clinical tasks as directed.
• Maintain inventory of medical supplies order, receiving, and returning.
• Assist with patient complaints as needed.
• Guide patients and clinical staff to the proper authority for any issues.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficiency and quality of services.
• Manage and maintain ortho supply and medication samples closets.

Certified Medical Assistant-Team Lead

Responsibilities :

• Perform all responsibilities of MA-3.
• Assist in the supervision of work and performance of clinic staff, medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Assist with interviewing new MA candidates and providing input.
• Oversee and train new and existing staff along with the clinic manager.
• Assist with intake and set-up for patient visits.
• Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services.

Assist in providing ongoing supervision to the same staff.

• Assist as needed including medication refill requests, specialty and procedure referrals, and pre and post-clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
• Work with the Manager to oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering, and supply stock maintenance of medical supplies.
• Assist with other administrative projects and tasks as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.
• Performs other duties as assigned by management.
• Team leads are the first chain in the management ladder.
• Arranges staff to best manage patient flow.
• Handles problems and complaints from staff members.
• Any situations that are beyond the team lead's abilities will be escalated to the manager for resolution.
• Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).

Note : we do employ Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants.

To be promoted to the next level, certification is required.

Requirements :

Physical & Mental Requirements :

• Ability to lift up to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand for extended periods of time.
• Ability to use fine motor skills to operate equipment and / or machinery.
• Ability to receive and comprehend instructions verbally and / or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.

About Southeast Primary Care :

Founded by Dr. Thomas Bat in 1988, with a vision dedicated to improving people's health and quality of life throughout the Greater Atlanta area communities it serves.

With state-of-the art facilities across seven counties within Metro Atlanta as well as surrounding areas across the southeast.

With more than 100 providers, 500 medical / support staff members and over 850 affiliated providers ready to provide you with the care you deserve.

Last updated : 2024-06-27