**Job Overview:**

We are seeking a dedicated Front Desk Agent to join our team at a busy Ophthalmology office. The ideal candidate will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for all patients as well as verify insurance benefits.

**Responsibilities:**

- Handle patient check-ins and check-outs efficiently

- Answer phone calls and assist patients with inquiries or appointments

- Process payments and maintain accurate records

- Address patient concerns or complaints in a professional manner

- Collaborate with other departments to ensure patient satisfaction

- Verify medical and vision plan insurances

**Qualifications:**

- Previous experience in a front desk or guest service role preferred

- Knowledge of medical office and phone systems

- Strong customer service skills with a friendly and professional demeanor

- Bilingual proficiency is a plus

- Ability to work Monday through Thursday (7:30am-5:00 pm). FRIDAYS OFF!!!

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• Day shift
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• Lumberton, NC 28358 (Required)

Ability to Relocate:

• Lumberton, NC 28358: Relocate before starting work (Required)

Work Location: In person