Overview
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
Responsibilities
Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Provide assistance to the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtains information on driver’s name and freight that is on the trailers. assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balances daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.
Qualifications
For this role, you will need a High School Diploma or GED, 1-3 months of related experience and/or training, or equivalent combination of education and experience, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, ability to perform basic mathematical operations, strong communication skills.