53 Customer Service Agent Jobs in Kahului, HI
Southern Airways Express is Hiring a Customer Service Agent Near Kahului, HI
Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.
Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.
Put your talents to work and join the Southern Airways team today! Be part of the biggest little airline where every passenger, every day, and every flight matters – and so do you!
JOB TITLE: Airport Customer Service Agent – customer service & ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
Key Responsibilities
- Ensuring FAA, Airline and airport regulations are followed
- Enforcing safety/security measures and protecting sensitive zones
- Creating and modifying reservations
- Checking in passengers; safely loading and unloading passengers
- Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
- Reviewing baggage tags for accuracy
- Calculating Weight/Balance and assigning seats in the plane accordingly.
- Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
- Making announcements over a public address system
- Processing credit card payments
- Directing aircraft parking and dispatch on the ramp
- After additional training, towing aircraft to proper parking positions on the ramp
- Maintaining work area and mechanical equipment in proper order
- Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
- Any other duties as assigned
- Excellent written and verbal communication skills
- Able to read, write and speak English effectively
- Able to maintain eye contact when speaking with customers
- Professional in appearance and manner
- Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
- Courteous in all interactions
- Able to interact effectively with passengers, co-workers and management
- Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
- Ability to diffuse stressful situations
- Detail-oriented and self-motivated
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Computer skills – ability to learn reservation and phone systems, proficient with a PC
- Basic math abilities
- Ability to work within a 24/7 operation including holidays
- Ability to pass 10-year background check and pre-employment drug screen
- At least 18 years of age
- Authorized to work in the U.S. per the Immigration Act of 1986
- Prefer at least 1 year of prior customer service experience
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical Requirements
- Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
- Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
- Must be able to stand for extended periods of time
- Must be able to work in all weather conditions and in confined spaces
- Must have sufficient vision and ability to safely perform the essential functions of the position.
Standing: 70
Walking: 25
100%
Machines And Equipment UsedMachines, Equipment, Tools
Approximate % of Time
Varied: 100%
Degree Of Hand Eye Coordination RequiredComputer: Varies
Phone: Varies
Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
Job Summary
Full Time
$41k-52k (estimate)
06/29/2024
07/27/2024
iflysouthern.com
SUGAR GROVE, IL
50 - 100
2013
BRUCE JACOBS
$10M - $50M
Related Companies
About Southern Airways Express
Southern Airways is Your Hometown Airline to the World! Southern Airways Express began service in 2013 by offering flights from Memphis, Tenn. to Destin, Fla. using a total of four pilots and three aircraft. In 2015, Southern acquired Executive Express Aviation, an Illinois-based charter company that was previously contracted to operate the Southern flight schedule. In February 2016, Southern acquired Sun Air Express, an airline operating Essential Air Service (EAS) routes in the mid-Atlantic. Three years later, in February of 2019, Southern acquired Mokulele. Following the integration of the ...two airlines, expected to be complete by mid-summer, the new Southern Airways will operate 1,380 weekly flights, more than any other carrier in the 50 states. Founded in 2013, Pompano Beach, Florida-based Southern Airways Express has quickly grown to become one of the largest commuter airlines in the United States. Operating a fleet of Cessna Caravans and Grand Caravans, Southern, along with its new subsidiary, Mokulele Airlines, serves 30 cities with more than 220 peak-day departures from hubs at Baltimore, Dallas/Ft.Worth, Honolulu, Kahului, Kona, Memphis, Palm Beach and Pittsburgh. Visit our website for more information. If you're interested in joining our flight team, email HR@iFlySouthern.com
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The job skills required for Customer Service Agent include Customer Service, Coordination, Verbal Communication, Credit Card, Eye Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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Step 3: View the best colleges and universities for Customer Service Agent.
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