Why SAAF: We work to promote health, well-being, and social justice for those living with HIV, LGBTQ individuals, and communities marginalized by society, and we do it in an engaging work environment that focuses on outcomes over appearance. We are looking for people who want to work in a place that values them and creates tangible change in our community.

Scope of Work: The Bilingual Medical Assistant supports the organizational mission through professional administration of front desk and clinical functions. The position available will be mainly front desk duties but will be required to assist with back-office duties at times and/or cover the other medical assistant when needed. The medical assistant is a full-time, onsite non-exempt position reporting to the Associate Director of Clinical Services. This position is not eligible for remote work. Duties include but are not limited to:

Functional Responsibilities:

• Front desk duties such as, registering patients, checking patients in, checking patients out, verifying insurance information, scheduling, rescheduling, faxing, filing.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Referral tracking, faxing and assisting in scheduling appointments when needed.
• Obtain prior authorizations as needed for medications and in office procedures.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, keeping patient information confidential.
• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.
• Ensure all related reports, labs and information is filled out and available in patients’ medical records prior to their appointment
• Prepares treatment rooms for patient examinations; Assist physician and physician assistant in exam rooms
• Disinfects, cleans treatment rooms following patient examinations; Maintains safe, secure, and healthy work environment by establishing and following standards and procedures to the level of complying with legal regulations.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly disposes of contaminated supplies
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Draws blood, removes sutures, changes dressings.
• Prepares treatment rooms for patient examinations.
• Interviews patients to obtain their medical history.
• Records patient medical history, vital statistics, and test results in patient medical files.
• Performs routine screening tests, such as height and weight measurements and blood pressure checks.

Minimum Qualifications:

• High School Diploma or equivalent substitute and 2 years; combined education/experience as substitute for minimum experience.
• Minimum Certifications and/or Licenses: CPR and first aid certification required; TB test and proof of vaccination required and certification as a medical assistant (CMA) required.
• Bilingual (English/Spanish).
• Able to speak/write English clearly and make self-understood.

Minimum Skills:

• Experience with EMR, MS Word, Excel, MS outlook.
• Able to place 12-lead EKG leads.

Preferred Qualifications:

• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Knowledge of population management, patient re-engagement and accurate record keeping.
• Knowledge in the fields of medicine, anatomy, and physiology
• Abilities
• Ability to answer a telephone in a pleasant and helpful manner and using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Engage with tactfulness/soft spoken.
• Demonstrate willingness to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• A medical mindset to understand the theories, reasons, and technical aspects of medicine.
• Understanding the implications of new information for both current and future problem solving and decision-making.
• Ability to maintain records.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents data effectively.
• Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
• Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Can work with patients from the LGBTQ Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Must work well with constant interruptions, must have effective organizational, problem solving, and time management skills,
• Ability to learn and comprehend information from Procedures Manuals and other materials, people skills to handle different personalities and situations, a medical mindset to understand the theories, reasons, and technical aspects of medicine.
• Exceptional customer service and phone etiquette, ability to maintain effective and organized systems to ensure timely patient flow,
• Ability to perform phlebotomy and administer injections, understanding the implications of new information for both current and future problem-solving and decision-making,

Work Environment:
This job operates in a professional clinic and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the member will be required to drive to community outreach sites and will be required to drive to other SAAF facilities as needed.

Physical Demands:

• Occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust or focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Requirements:

This job is a medium duty job, as defined by the Social Security Administration, CFR.
CFR 404.1567 Physical exertion requirements:

(c) Medium work: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

Affirmative Action: The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Rate of Pay: Offered pay rates are required to be within the posted position pay range based off directly relevant experience.