The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Care Coordinator - Emergency Services today with Southern Hills Hospital and Medical Center.

Benefits

Southern Hills Hospital and Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Care Coordinator - Emergency Services. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

POSITION SUMMARY:

The Patient Care Coordinator is responsible for the programs and resources that support the coordination of ED patients through complex healthcare environments for the optimization of care, outcomes, and patient experience. Responsible for facilitating patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. The Patient Care Coordinator guides patients through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes while consistently providing exceptional customer service. Serves as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services. Additionally, the Patient Care Coordinator drives and fosters a culture of patient and family-centered care and service excellence while improving the patient and family experience and patient relations.

EDUCATION:

• High School Diploma Required
• Associates Degree Preferred

EXPERIENCE:

• Minimum 1 year of customer service experience or patient experience

CERTIFICATE/LICENSE:

• • N/A

  DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention
  • Communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment
  • Schedules follow-up appointments, as noted by the physician, and provide information and reminders to patients & physician offices
  • Coordinates, investigates and resolves consumer grievances concerning the quality of care complaints by providing a formal grievance mechanism for the hospital
  • Understands problem resolution processes
  • Directs the effort to collect, analyze, and evaluate consumer satisfaction data
  • May assist with discharge call backs to patient
  • Utilizes feedback to facilitate systems improvements to better meet the consumer's needs
  • Supports the accountability scorecard process, e.g. process metrics, patient verbatims, close the loop
  • Provides feedback to leadership through daily communication and weekly status updates in regards to target population in order to enhance care coordination and patient experience.
  • Collaborates with care team members and suggests ideas for development.
  • Participates in frequent patient rounding in order to coordinate, investigate and resolve consumer grievances concerning the quality of care complaints
  • Significantly improves specific processes; recommends and facilitates initiatives to improve stakeholder value.
  • Drives key business improvements and results.
  • Participates as a subject matter expert.
  • Demonstrates competency and compassion and performs consistently under routine conditions/situations.
  • Applies appropriate tools and methods to guide patients through the system.
  • Engages providers and patients in a program that will improve outcomes and the efficiency of medical care
  • Facilitates ongoing performance improvement activities related to the target population and involving all levels of staff
  • When appropriate, updates patient and families regarding plan of care, medications and treatments as needed
  • Fields non-clinical phone calls and questions from patient/family and when appropriate, provides resources with empathy and compassion
  • Participates in creating an environment and performs job functions in a manner that exemplifies the mission, vision and values of the organization.
  • Encourages collegiality and collaboration when integrating pilot services with other departments.
  • Proactively assists patients with registration process as needed, offers comfort items as appropriate, and demonstrates anticipatory service to patients and families in the waiting area.
  • Evaluates and provides input regarding the utilization of resources to meet the needs of the target population.
  • Completes other duties as assigned

Southern Hills Hospital is a 260 bed acute care hospital. We provide emergency and pediatric emergency services. Our facility also offers a behavioral health unit serving teens and adults, an accredited Chest Pain Center, a Certified Primary Stroke Center and a dedicated orthopedic and spine unit. In addition, Southern Hills Hospital and Medical Center provides women with top level care with our OB-GYN, Level II NICU, diagnostic imaging and surgical services. We are also certified by The Joint Commission, the leading accreditor of healthcare organizations in America, in disease-specific areas.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Coordinator - Emergency Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.