Job Type

Full-time
Description
Five Star Heating & Cooling is seeking an Operations Manager to join our team!
Five Star Heating & Cooling is a full-service contractor with the ability to address all of your HVAC, plumbing, electrical, and Generator needs. Our certified technicians use state-of-the-art technology to diagnose, repair or install any system. We believe our employees are the most valuable business strength; therefore, it is important to us that we take care of our own. We make it a point to recognize and reward those who work hard.
Our company needs an Operations Manager that can manage and grow a high-volume HVAC service provider in both revenue and profitability. Maintaining and developing customer relations, excellent hiring skills, and ongoing training for the department along with positive motivational skills are essential. Development of procedures and goals, in line with the adherence to company policy and mission of the company, is expected. A great working relationship with colleagues and other managers, owners, and associates with an upbeat team spirit is sought and reciprocated.
As the Operations Manager, your essential responsibilities will include but are not limited to:

• Manage HVAC, Plumbing, Electrical, Purchasing, Dispatch and Warehouse Departments, and collaborate with department heads to meet company goals and objectives.
• Assist with the formulation and implementation of the company's strategic plan and work with all levels of the organization to achieve this.
• Ensure all processes and procedures are followed. Track the progress and results of the strategic plan. Adjust as needed. Monitor all changes and take corrective action when necessary.
• Plan and justify manpower, staffing requirements, tools, and other investments needed for effective and timely work execution.
• Observes all safety and company rules and regulations in duties.
• Ensures departmental profitability by monitoring budgets, goals, and objectives. Take appropriate action to ensure departmental goals are achieved. Analyze reports and trends to identify areas for improvement. Monitor customer satisfaction and feedback.
• Manages escalated conflict resolution with clients effectively.
• Maintain a meeting cadence with direct reports and ensure that the same is done with subsequent direct reports.
• Plan and present monthly, quarterly, and yearly departmental initiative updates. Make sure objectives are met and direct
• reports work in alignment with company goals. Provide feedback to the team on their performance.
• Maintain relationships between our Operations and Sales teams to minimize costs and delays by managing project details, recalls, inspections, changes, and discrepancies.
• Responsible for facilities management, vehicle inspections, maintenance, and repairs to ensure company asset protection.
• Direct the team's operational and functional duties as outlined by management.

Education and Experience Requirements:

• Minimum (4) year experience with Microsoft Suite/Office (Word/Excel/Power Point/Outlook)
• Minimum 7 years of experience performing at a management level for an HVAC service business or related services company.
• Understanding of the principles of quality management with respect to effective communication.
• Experience with management and conflict resolution.
• Customer Relationship Management (CRM) software experience such as Microsoft Dynamics, Salesforce is desirable.
• Valid Driver's License.
• Bachelor's degree preferred however would consider candidates who have years' experience commensurate with higher education.

Required Minimum Position Knowledge, Skills, and Abilities:

• Knowledge of supervisory principles, practices, and techniques.
• Persistence in conquering objectives.
• Skill in both verbal and written communication.
• Must be sales driven with the ability to lead and motivate sales and operational staff.
• Strong computer skills are essential; computer proficiency with Microsoft applications.
• Heightened focus on providing excellent customer service.
• Proven leadership and coaching abilities.
• Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines.

The Requirements

• Great Attitude
• Customer Service Oriented
• Excellent time management and organization skills
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Adaptable, flexible, and innovative team player
• Proven experience as a dispatcher or other relevant position
• Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
• Fluent with Microsoft Word, Excel and PowerPoint
• Experience using Microsoft Dynamics is highly preferred

The Benefits
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Company Matched 401k

Be part of something new and exciting. Join an integrity-driven, family-oriented team. Take a leap towards something BIGGER!
Apply Now!
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.