What we are looking for:
* Review move-out statement for accuracy
*Revise move-out statements where applicable
*Create new collection accounts
*Accept secure payments
*Responsible for payment input, and bank deposits
*Responsible for reporting, updating disputes on collection accounts
*Process internal external mail *Answering directing phone calls
*Create memos, letters update/revise forms as needed
*Knowledgeable with Excel, Office, Word, PowerPoint, etc...
*Bilingual (Spanish) a plus
*Perform other duties as assigned
Duties and Responsibilities
-Review each move-out voucher to ensure proper information has been received from each community. Fill out Collections Acceptance Criteria Checklist notating information omitted and submit to Collection Manager
-Responsible for inputting information from the move-out vouchers to create new accounts
-Responsible for Credit Bureau consumer reporting, updates and disputes
-Responsible for reference and verification calls
-Process all mail return into collection software with correct up-to-date information
-Responsible for answering and directing phone calls
-Responsible for revising all applicable accounts
-Responsible for all internal and outgoing mail
-Secure and accept payments from customers
-Responsible for payment input, bank deposits and insufficient check processing
-Type memos, letters, and create revise forms as needed
-Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
-Comply with all Southern Management's policies and procedures
-Perform various other duties as assigned by Director and/or Supervisor
Skills Required
-Computer knowledge
-Light typing
-Customer service skills
-Communication skills
Key Performance Indicators
Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
-Accurate data inputted on new accounts
-Bank deposits and payments are correctly done without error
-Meet department goals and objectives
Summary of Benefits:
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
What's required from you:
-High school diploma
-Two (2) years office experience