Sales / Customer Service Representative

SMA began in 1964 with a father-son team. It was a rather modest start: a smattering of farm parts on white butcher paper spread across an old, dusty ping pong table. Today, heading towards the 50th year of family ownership, SMA offers some 14,000 different agricultural-related parts to customers across the United States, stretching from California’s San Joaquin Valley to the Carolinas, and from the Upper Midwest down to the Rio Grande Valley in Texas.

If you have a knowledge of the agriculture industry, heavy equipment, parts, or service, and enjoy working with customers over the phone, this is the ideal position.

SMA is seeking an Inside Sales/Customer Service Representative in the Jonesboro, Arkansas office to perform the following tasks:

• Maintain customer relationships by providing outstanding customer service.
• Receive inbound calls and enter customer orders.
• Provide pricing, availability, and delivery information to customers.
• Research, identify, and effectively communicate product information to customers.
• Maintain electronic customer account information.
• Provide support to field sales team.
• Other duties as needed.

Requirements Include:

• A high school diploma or GED equivalent
• A customer-oriented, outgoing personality
• Ability to effectively read, write, and speak English.
• Ability to work in an office setting.

The Ideal Candidate Will Have:

• Familiarity with agricultural or other heavy equipment
• Experience working with Microsoft Office products.
• 2 Years of experience working in a customer service role.

Compensation Includes:

• A competitive salary, commensurate with experience
• Aggressive benefits including health, dental, and vision insurance.

View our website at www.smalink.com

To ensure the safety of our employees, our customers, and our products, Southern Marketing Affiliates offers a drug-free workplace. Must pass pre-employment drug screen.

SMA (Southern Marketing Affiliates) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability with respect to employment opportunities. We value diversity and encourage all qualified candidates to apply.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person