You haven't searched anything yet.
Customer Service Representative
Job Summary:
The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job functions would include: process service/meter orders; calculate and adjust electric service billed revenue as required; negotiate with customers concerning late payment arrangements and determine deposit amounts when required; process new service orders/transfers; speaking to customers about services and products.
Job Requirements:
Business office experience strongly preferred
Experience with customer billing systems
Experience with cash processes
Ability to process a high volume of transactions
Proven customer service experience
Proficient written and verbal communication skills
Microsoft applications (Word, Outlook, Excel, PowerPoint)
Previous utility customer service experience highly desired
Behavioral Attributes:
Ability to work effectively with others in a team environment
Flexible and the ability to multi-task
Dependable
Positive attitude
Initiative
Must be able to handle all functions of a business office representative and is self-directed with strong initiative and has the desire and ability for continued career growth. Successful candidate will be expected to make a positive difference for the customer and for Mississippi Power Company daily.
IN ORDER TO BE CONSIDERED FOR THIS POSITION YOU MUST PASS THE PRE-EMPLOYMENT TEST.
Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. In its 98th year, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 3765
Job Category: Customer Service
Job Schedule: Full time
Company: Mississippi Power
Other
Utilities
$28k-35k (estimate)
05/02/2023
07/25/2024
southerncompany.com
SALISBURY, NC
15,000 - 50,000
1912
RONNIE WALSTON
$10B - $50B
Utilities
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. The men and women who work at Southern Company understand that we dont simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 10...0 years ago, our company played a major role in the growth and prosperity of the South and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because were there. Our principal business is to make, move and sell energy. Those are the whats of our business. But its the hows that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.
More
Show less
The job skills required for Customer Service Representative include Customer Service, Products and Services, Billing, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.