Not everyone was made for a standard 9-5 desk job, a list of daily assignments you can recite in your sleep, or seeing the same faces every day. As a Route Technician with Southland Entertainment, you will be the liaison between the company and the customer, our public face, and an integral part of our team. As an outgoing person, you will be tasked with not only maintaining but continuing to build excellent client and customer relationships. You will be responsible for delivering products, rendering services, and maintaining both amusement machines and ATMs. Being an individual who enjoys a career with equal parts social interaction and manual labor, you thrive in this role. This position requires frequent travel between establishments and will provide you the opportunity to expand your social and professional networks, grow your technical skills, as well as give you more freedom than a typical office professional. Your dependability, timeliness, and diligent work ethic will make you a seamless fit for both this position and our family.

Over the past 40 years, we at Southland Entertainment have built a reputation as an industry leader in coin-operated gaming. If you join our team, your work will ensure that our company can continue to expand, flourish, and provide the exemplary service our customers have come to expect and love.

Duties/Responsibilities:

• Respond to service calls, resolve customer issues, and support management in maintaining strong customer service within the region.
• Maintain proper inventory levels and product distribution over assigned territory.
• Perform product rotation in amusement machines
• Emphatically listen, evaluate, and resolve service complaints.
• Be accountable for receipt of goods, products, invoices, delivery tickets, and cash and quarters received or collected.
• Prioritize service calls according to urgency and current location.
• Troubleshoot all malfunctions to perform necessary repairs and/or assist with scheduling a Service Technician to perform repairs.
• Troubleshoot and perform electronic repairs to include monitors, motherboards, and various other components on game equipment.
• Perform preventive maintenance.
• Electronically document work performed.
• Complete all necessary documentation for device entry and logs.
• Reconcile collections.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills, with great attention to detail.
• Ability to remain professional in tense situations.
• Must be able to be bonded.
• Driver’s license with good driving record.
• Background and Driving check required.

Southland Amusements & Vending Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Education and Experience:

• High school diploma or equivalent required.
• Experience with amusement software a plus.
• Experience with ATMs a plus

Physical Requirements:

• Prolonged periods of standing and sitting.
• Must be able to lift up to 50 pounds regularly.