POSITION SUMMARY

The Service Dispatcher is responsible for the efficient deployment of all the resources of the Service group. This position serves as the primary Service group contact to customers and identifies their needs and assures the customer’s commitments are met.

What you’ll do :

• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call.
• Partners with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log and records information from the calls and assignments in COINs. Identifies manpower shortages and work backlog.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality the response times, call-backs, and customer management reports as and analyzes information generated from calls and dispatches.

What you’ll need to be successful :

• Good verbal and written communication skills required
• Previous experience with customer service skills required
• Previous expeirence handling high call volumes preferred
• Ability to multi-task and prioritize
• Basic Excel and Word skills
• Previous dispatch experience preferred in HVAC industry

YOU Matter

PEOPLE FIRST : BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain.

Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.

We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE , SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits :

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family :

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays / Vacation / Personal Time / Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

Last updated : 2024-06-03