5 Information Technology (IT) Support Analyst Jobs in Raleigh, NC
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Information Technology (IT) Support Analyst
$79k-98k (estimate)
Full Time | Ambulatory Healthcare Services
2 Weeks Ago
SouthLight Healthcare is Hiring an Information Technology (IT) Support Analyst Near Raleigh, NC
Information Technology (IT) Support Analyst - Full Time Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity!As our IT Support Analyst, you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. You will be responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate external vendor source.
The IT Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, conferencing equipment and company electronic medical record. This position may require independent work, sharing information and assisting others with work orders.
Schedule Mon - Fri, 8am-4:30pm (4-10 hour days is also negotiable).
PayStarting range is $60,000 - $65,000, based on experience.
BenefitsBeing a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.
You will be eligible for medical benefits the first of the month following your first 30 days. We have options for a standard plan, as well as an HSA with a $300 initial contribution and up to a $25 per paycheck match. You would receive 10 paid holidays as well as PTO hours which would accrue at a rate of 10 hours per month. After 6 months you would be eligible to enroll in our 401(k) plan which has a 4% match. We also provide company paid life insurance, short- and long-term disability, in house and paid training opportunities, and paid credentialing. SouthLight is also an approved employer for Public Service Loan Forgiveness Program (PSLF).Job Responsibilities Of IT Support Analyst
Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.
We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.
Salary: $60000 - $65000 per year
Job Posted by ApplicantPro
The IT Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, conferencing equipment and company electronic medical record. This position may require independent work, sharing information and assisting others with work orders.
Schedule Mon - Fri, 8am-4:30pm (4-10 hour days is also negotiable).
PayStarting range is $60,000 - $65,000, based on experience.
BenefitsBeing a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.
You will be eligible for medical benefits the first of the month following your first 30 days. We have options for a standard plan, as well as an HSA with a $300 initial contribution and up to a $25 per paycheck match. You would receive 10 paid holidays as well as PTO hours which would accrue at a rate of 10 hours per month. After 6 months you would be eligible to enroll in our 401(k) plan which has a 4% match. We also provide company paid life insurance, short- and long-term disability, in house and paid training opportunities, and paid credentialing. SouthLight is also an approved employer for Public Service Loan Forgiveness Program (PSLF).Job Responsibilities Of IT Support Analyst
- Resolve help desk issues including troubleshooting hardware and software issues
- Assist in design, development, documentation, analysis, creation, testing or modification of computer systems or programs, based on and related to user or system design specifications
- Assist in maintaining integrity of the network and system security
- Serve as system administrator for electronic health record system
- Assist in systems testing, configuring and implementation. i.e. EMR
- Provide user level technical support for end users, computers, printers, etc., including after normal business hours when necessary
- Maintain an inventory of all technology related equipment
- Provide user level training on daily applications used, including, but not limited to: MS Office 365, EMR, and other basic computer related skills
- Install, troubleshoot and repair software, hardware, and peripherals
- Assist in evaluating and modifying system's performance
- Lead and assist with installation, maintenance, and troubleshooting of the office phone system and mobile devices
- AAS Computer Information Technology preferred or equivalent degree
- 2 to 5 years on the job experience
- Knowledge of MS Windows Professional 10 and 11, and MS Office Suite
- Windows Server 2016 and beyond
- Remote Desktop Support
- Active Directory and MS365 Administration
- TCP/IP, DNS and DHCP
- Ability to problem solve, multi-task, and set priorities
- Ability to meet deadlines and adjust to changing priorities
- Experience developing scripts to automate day to day desktop activities a plus
- Experience creating and deploying group policy a plus
Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.
We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.
Salary: $60000 - $65000 per year
Job Posted by ApplicantPro
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$79k-98k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/07/2024
WEBSITE
southlight.org
HEADQUARTERS
RALEIGH, NC
SIZE
100 - 200
FOUNDED
1970
CEO
REYNOLDS CLODSELTER JR
REVENUE
$10M - $50M
INDUSTRY
Ambulatory Healthcare Services
Related Companies
About SouthLight Healthcare
SouthLight Healthcare is a 501(c)(3) nonprofit behavioral healthcare organization. Founded in 1970, we are a premier provider of Substance Abuse treatment for the Triangle area and beyond. We offer top quality care for substance use disorders and mental illness as vital components of whole person care in the communities we serve.
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