Job Overview:

We are seeking an Event Relations Coordinator to join our team at Southside Blooms. The ideal candidate will be responsible for providing exceptional customer service, handling client inquiries, and ensuring a smooth experience process. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer experience. Event Relations Coordinator will play a crucial role in fostering positive relationships with our valued clients and ensuring their floral and event needs are met with utmost care and precision.

Responsibilities:

• Assist clients in selecting floral arrangements, offering guidance based on their preferences and occasion.
• Manage client inquiries via phone, email, and in-person communication, providing accurate and timely information about products and services.
• Maintain a thorough understanding of the floral inventory, including seasonal offerings and special arrangements.
• Record and organize client orders, ensuring all necessary details are accurately captured for seamless processing.
• Collaborate with the floral design team to ensure client requests are fulfilled with precision and creativity.
• Coordinate with the delivery team to ensure timely and accurate delivery of floral arrangements to clients.
• Handle client concerns and complaints with professionalism and a customer centric approach, striving to resolve issues to the client’s satisfaction.
• Uphold the organization’s brand image and values, delivering exceptional customer service and fostering positive client relationships.
• Performs other duties as assigned.

Requirements:

• Proven experience in a customer service or sales-oriented role, preferably in a retail or floral environment.
• Strong interpersonal and communication skills, with the ability to engage and assist clients in a friendly and professional manner.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize client needs.
• A passion for floral design and a basic understanding of floral arrangements and terminology.
• Flexibility to work on weekends, holidays, and during peak floral seasons.
• Must be authorized to legally work in the United States.
• High school diploma or equivalent.

If you are a motivated individual with a passion for creating exceptional events, we would love to hear from you. Apply today to join our team as an Event Coordinator!

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed

Application Question(s):

• What makes you the ideal candidate for this role?

Ability to Commute:

• Chicago, IL 60621 (Required)

Ability to Relocate:

• Chicago, IL 60621: Relocate before starting work (Required)

Work Location: In person