Location: Hearne

FULL-TIME

Teller Functions (50%)

• Always maintain a neat and organized work area. Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
• Count currency, coins, and checks received, by hand or using currency-counting machine.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
• Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Identify transaction mistakes when debits and credits do not balance when running proof.
• Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
• Prepare and verify cashier’s checks.
• Process mortgage or other loan payments, verifying payment dates and amounts due.
• Provide exemplary customer service via phone and in person.
• Resolve problems or discrepancies concerning customers’ accounts.
• Explain, promote, or sell other bank products or services.
• Assist in balancing cash vault to ensure cash balances are correct. Count, verify, and post armored car deposits.
• Carry out special services for customers, such as ordering bank cards, check and internet banking products.
• Follow compliance reporting procedures concerning CTRs, SARs, others
• Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
• Willing to travel to different locations within the organization.
• Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

• Perform Teller Duties as required.
• Execute wire transfers.
• Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
• Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
• Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
• Learn and follow CIP policy when opening new accounts.
• Obtain all necessary information and required documentation to open specific account type.
• Use computers and computer systems/programs to set up functions, enter data, or process information.
• Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
• Compile, code, categorize, calculate, tabulate, audit or verify information or data.
• Obtain credit records from reporting agencies.
• Cross-sell other value-added bank products and services.
• Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Refer customers to appropriate bank personnel in order to meet their financial needs.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Assess the value, importance, or quality of things or people.
• Develop constructive and cooperative working relationships with others, and maintaining them over time.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Monitor and review information from materials, events, or the environment, to detect or assess problems.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Willing to travel to different locations within the organization.
• Willing to cross sell all bank and non-banking products and services.