You haven't searched anything yet.
JOB DESCRIPTION
Department : Ground Operations
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description : Pay & Benefits
Pay & Benefits
Pay of $33.95 to $35.35 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love :
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.
Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station.
This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority.
The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates.
Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team.
Additional details :
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Responsibilities
Knowledge, Skills, and Abilities
Education
Experience
Fully functioning, broad knowledge in : Airlines Operation ManagementCustomer Service
Licensing / Certification
Physical Abilities
Other Qualifications
401(k) match contributions are subject to the plan’s vesting schedule and applicableIRS limits.
ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Last updated : 2024-06-19
Full Time
Transportation
$66k-87k (estimate)
06/28/2023
06/23/2024
southwest.com
SAN ANTONIO, TX
>50,000
1971
Public
RUSTY ARNOLD
$5B - $10B
Transportation
Southwest Airlines is an American airline company that offers passenger and freight transportation services.
The job skills required for Customer service supervisor include Customer Service, Leadership, Communicates Effectively, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.