Department:
Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Network Operation Control (NOC) Air Traffic Control (ATC) Operations oversees and ensures operational execution meets the highest standards of safety, reliability, and efficiency. This role collaborates with FAA Air Traffic Operations and other operational Leaders to ensure operations are consistent with SWA operational objectives. The Senior Manager NOC ATC Operations will use their expertise and knowledge in optimizing and enhancing operational practices, tools, and techniques to help pilot the future of Southwest Airlines.
Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Plan, organize and facilitate the adoption of best practices in support of the highest possible level of safety and efficiency for the Southwest Airlines operation
• Provide Leadership and direction to NOC ATC operations aligning strategic planning with daily tactical operational execution
• Ensure internal audit functions appropriate to determine the level of compliance and safety in the flying operation using data/information gained to correct deficiencies and support continuous improvement
• Identify and develop action plans to address cross departmental operational challenges
• Provide focus on and technical subject matter inputs to operational efficiency initiatives
• Develop and maintain measurements to be used for operations performance management of daily operations
• Manage and coordinate multi-departmental presentations to Leadership and affected workgroups
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique
• Knowledge of the contents of the Southwest Airlines Manual System
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations
• Skilled in communicating technical data to varied audiences and gaining buy in
• Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to think strategically and understand the relationship between current actions and future consequences
• Ability to facilitate large meetings and presentations to all levels of Employees and outside organizations

Education

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading Team(s)
• Fully functioning, broad knowledge in:
  • Airline operations
  • Strategic planning
  • Regulatory compliance
• Preferred: Experience with Basic Microsoft Office and NOC ATC applications
• Preferred: Experience as an ATC Specialist and as a People Leader

Licensing/Certification

• FAA Airmen Certificate or military equivalent

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work extended hours and travel based on operational needs

Pay & Benefits:
Competitive market salary from $158,950 - 176.6K per year * depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
•Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
•Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
•Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount doesn't guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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