Are you driven by providing Excellent Customer Service?

Are you looking to grow with a company?

Do you like having weekends and evenings off?

How about working a set schedule of Monday through Friday?

Then this job is for you!!!!

The Customer Support Specialist position interacts with both Internal and External customers via inbound calls, outbound calls, and/or through online banking chat interface depending upon client requirements. This position provides customer service support and resolution of daily banking situations pertaining to bank related products or services. In addition, you will provide Technical Help Desk support to bank personnel, ensuring access to necessary systems within the branches.

An example of a typical day:

• Manage large amounts of inbound calls and internal transfers in a timely manner.
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.
• Resolve customer inquiries by phone, chat or email, using clear communication.
• Learn and utilize specific bank systems and problem-solving strategies to resolve customer matters in a timely manner, avoiding repeat calls.
• Provide excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction.
• Work in a team environment in office and across branches.

Skills/Abilities

• Comply with bank regulations; maintain above average performance in all areas of compliance
• Effective/strong written and verbal communication skills
• Ability to deliver a high level of responsiveness and “above average” customer service to external/internal customers
• Strong Analytical Skills
• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.
• Proficient in Microsoft applications

Southwest Capital Bank is an Equal Opportunity Employer that provides opportunities to all and prohibits discrimination based on race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, disability, age, genetic information, military status, or any other category protected by law. We value a diverse workplace and feel all employees are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Microsoft Office: 1 year (Required)

Ability to Commute:

• Albuquerque, NM 87102 (Preferred)

Ability to Relocate:

• Albuquerque, NM 87102: Relocate before starting work (Required)

Work Location: In person