Service Dispatch Coordinator - Southwest Materials Handling Company

Join the team at Southwest Materials Handling Company, a family-owned firm based in Dallas/Fort Worth, Texas since 1966. We are the North Texas distributor for some of the highest quality, most innovative material handling product lines.

Job Summary:
As a Service Coordinator at Southwest Materials Handling Company, you will play a crucial role in coordinating and managing service activities for our clients. You will be responsible for overseeing service technicians, ensuring efficient scheduling of repairs, and maintaining high levels of customer satisfaction.

Responsibilities:
- Coordinate and schedule all activities of service personnel in both shop and field settings.
- Implement quality control procedures to minimize reworks and ensure customer satisfaction.
- Communicate daily with customers and Customer Service Representatives regarding repair statuses.
- Address customer complaints and concerns promptly and effectively to maintain superior customer service standards.

- Create work orders for repairs of equipment

- Document diagnosis of repairs or findings, customer communication and relay communication from customer to Service Technician

- Provide all necessary information on work order to support billing process

- Provide superior customer service to all customers including internal

- Provide quick response in answering all phone and email inquiries

- Oversee daily functions of service technicians – primarily Field Techs, but also support on site staff in all facets of their job functions.

- Post labor time daily to balance with payroll

- Always dispatch the nearest and available technicians to the job to minimize drive time and increase response

- Use all resources necessary to ensure the customer needs are met as quickly as possible.

- Ensure a full day’s work for each technician and notifies management when this cannot occur

- Ensures constant coordination of jobs including regular communication with parts personnel, Service writers and Technicians to ensure all are completed in a timely and efficient manner

- Review technician notes on work order – apply appropriate misc. charges, fuel / truck charges and any sublet charges accordingly

- Work orders are to be closed and/or prepped the following day

- Ability to work well in a team environment

- Other job duties may be assigned as determined by management

Requirements:

- High school diploma or GED equivalent required; college education is a plus.
- Basic computer skills and good organizational abilities.

Physical Demands / Working Conditions:
- Work environment may involve loud noise levels and exposure to mechanical parts.
- Physical requirements include bending, stooping, and working near moving machinery.
- Potential exposure to hazardous materials commonly found in service departments.

Personal Commitment:
- Maintain positive relationships with customers, coworkers, and management.
- Demonstrate punctuality, flexibility, and a commitment to delivering exceptional service.
- Show interest in growing the service business of Southwest Materials Handling Company.

Southwest Materials Handling Company offers competitive pay structures along with benefits packages that include medical/dental/life insurance, 401(k), paid holidays/vacations, continuing education programs, discretionary bonus plans, and corporate vehicle options.

To learn more about our company culture and services, visit our website at www.swmhc.com. Join us at Southwest Materials Handling Company where quality has been our foundation since 1966.

Job Type: Full-time

Pay: $18.00 - $22.05 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Materials Handling Equipment Knowledge: 3 years (Required)
• dispatching service calls: 3 years (Required)
• Computer and Customer Service: 3 years (Required)

Work Location: In person