Title: Success Coach/Disability Support Services Job ID: 232418710104
Campus: Crystal City Closing Date: Until Filled

Job Duties: Provides support services to students to promote personal growth, academic, career
planning and decision-making. Assist students in developing personal career pathways in order to
achieve successful transitions to post-secondary education, training and/or employment. Track
student achievement in meeting goals. Is responsible for the oversight and implementation of
Disability Support Services to all students at the Crystal City campus including area high schools.
Services as a resource for faculty and staff regarding disability issues and collaborates with the
college community to address educational, attitudinal, physical barriers, compliance obligations
and other issues. Responds to inquiries from potential participants, faculty, and staff regarding
the disability support services. Maintains documentation and records of communications with
students via AIM. Must possess strong problem solving, leadership, organization skills and
oral/written communication skills. Contributes to the overall success of students, the Department
of Student Success Services, and the College.
Responsible for providing academic and career guidance, consultation, and expertise to students
related to the SWTJC Guided and Career Pathways program. Assists students with the exploration
of career pathways and/or transfer information by assessing their academic needs and career
goals as students navigate their academic curriculum through Student Planning. Adheres to
SWTJC’s policies and procedures for admissions, enrollment, and completion of a degree
pathway. Participates in professional activities, including SWTJC guided pathways trainings and
other professional organizations, which encourages continuous professional growth and
development as a Success Coach.
Acts as case manager and takes a holistic approach to assisting students from enrollment to
completion/graduation; discuss academic planning utilizing and interpreting available data to
provide direction related to registration and/or internal/external resources to assist with barriers
to their educational/career goals and promote student retention. Evaluates and interprets high
school/college transcripts and test scores for the purpose of course placement, by performing
records management review to include degree/certificate audits, transfer equivalencies and
course substitutions as approved by the academic department. Responsible for implementing,
documenting and tracking Student Success initiatives.
Works collaboratively, as part of a cross-functional team of faculty, staff and administrators,
within the students chosen career pathway, to monitor student’s progress through success coach
mechanisms to include early alert and success interventions. Discusses career assessment
inventories, occupational data, and course requirements with students to assist in determining
vocational and educational objectives to better prepare them for success in a rapidly changing
global environment.
Follows up and maintains constant interaction with each student in assigned caseload to identify
and resolve any barriers to success. Provides information/referrals to available internal/external

support services. Collaborates in onboarding and training of advising programs; may assist in the
training of new employees.
Clearly communicates information and processes to a variety of audience, using multiple forms
such as email, webinars, video, social media, presentations, etc. Utilizes Pathway Onboarding
guides and training to provide effective career coaching. Supports supervisor in daily duties, i.e.,
management of projects and/or initiatives. Values diversity, inclusion and student equity and
provides a high level of outstanding customer service.
Determines appropriate accommodations and support services for students with disabilities by
conducting intake interviews and analyzing medical and/or psychological documentation.
Responds to requests for information about Disability Support Services from enrolled students,
faculty and potential students. Refers students to local, state, and federal entities which serve
students with disabilities. Coordinates requests for diagnostic testing with Texas Workforce
Solutions Vocational Rehabilitation Services (formally known as DARS). Maintains and secures all
confidential records regarding students registered with disability offices.

Salary: Full-time, Professional Schedule Group II.
Other Benefits: Benefits package available (Health/Life insurance, retirement plan, sick/personal
leave, holidays, waived tuition for eligible employees and dependents).
QUALIFICATIONS
Education: Bachelor’s degree or a combination of relevant experience in education.
Experience & Training: Experience in provision of services to individuals with disabilities.
Demonstrated knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with
Disabilities Act (ADA) if 1990, the Family Educational Rights and Privacy Act (FERPA) and other
appropriate laws pertaining to higher education and disabilities. Working knowledge of assistive
technology and its implementation pertaining to higher education and disabilities. Experience
working in a tutoring and advising program. Experience working in Student Affairs/Disability
Services and with economically, educationally and socially underrepresented populations.
Additional Qualification Requirements: Ability and skill to manage a high volume of work are
necessary. Must enjoy meeting the public and assisting students. Bilingual (English/Spanish). Must
possess required knowledge, skills, abilities, and experience and be able to explain and
demonstrate, with or without reasonable accommodations, the essential functions of the job.
Experience in working with diverse populations. Candidate must be authorized to work in the U.S.
and must provide verifiable credentials; successful completion of background and reference check
specified for the position. Must have a valid Driver's License and be insurable through SWTJC
insurers. Travel required to other geographic locations served by the college.

SUBMIT STAFF APPLICATION TO:
Terrie Dube, Human Resources Director, Southwest Texas Junior College, 2401 Garner Field Road, Uvalde, TX 78801. It is the applicant’s
responsibility to verify the status of a position. Submit the following required documents: (1. Letter of intent, (2. SWTJC Application, (3.
Resume, (4. Copy of Transcripts (official transcripts are required if hired). All documents become property of SWTJC.

With respect to the employment and promotion of teaching and non-teaching personnel, it is the policy of Southwest Texas Junior College not to
discriminate either in favor of or against any persons on the basis of race, color, religion, national origin, sex, including gender, gender identity,

pregnancy and sexual orientation, age, disability or genetic information, and veteran status.
An Affirmative Action/Equal Opportunity Institution