5 Customer Care Representative I Jobs in Sugar, TX
SouthWest Water Company is Hiring a Customer Care Representative I Near Sugar, TX
Established over 50 years ago in Texas, Texas Water Utilities has been a trusted provider of water services to approximately 60,000 customers across 32 counties. With operations extending to specialized areas like Texas Water Utilities – Hornsby Bend, Texas Water Utilities – Midway, and Texas Water Utilities – Windermere, we are dedicated to excellence in service and community support. Come be a part of our enduring legacy and contribute to a brighter, sustainable future.
Purpose of the Job
What We Offer
- 401k Company Match: 100% of the first 6% of your eligible compensation contributed to the Plan
- Vacation Accrual: Starting at 3 weeks per year
- Holidays: 10 company-paid holidays per year
- Floating Time: 16 hours of paid floating time per year
- Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
- Training, Professional Certifications, and Education Allowance
Job Responsibilities
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position will be willing and able to perform the following duties and others as assigned:
- Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
- Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
- Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
- Make outbound calls to customers as necessary.
- Works within established guidelines and policies.
Education
Certifications
Physical Requirements
Work Experience
1 year in customer care is required.
Competencies
SouthWest Water Company is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.
Nearest Major Market: Houston
Job Summary
Full Time
Utilities
$37k-47k (estimate)
06/04/2024
08/02/2024
swwc.com
COVINA, CA
1,000 - 3,000
1925
ROBERT CARROLL
$500M - $1B
Utilities
Related Companies
About SouthWest Water Company
We're an American-owned company with nationwide resources and local management and decision making. More than a million people in four states depend on us for high-quality, reliable service. The people we serve expect and get our full commitment. Every day, our state-certified water and wastewater technicians pump and treat millions of gallons of water in hundreds of communities. Our focus on water is the entire cycle of water (from its point of origin through transporting, treating, distributing and recycling) and its repeated uses, and we take pride in this stewardship.
The job skills required for Customer Care Representative I include Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative I. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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