Position Title: Office Assistant, Bilingual in Spanish/Portuguese

Department: Office of the Registrar

Date Prepared: August 2020

FLSA Status: Hourly

Part Time

Standard of Christian Commitment

The divine mission of the Seminary mandates that all personnel must demonstrate a commitment to the purposes of the Seminary. Every employee shall be an active member of a local church of believers in Jesus Christ as Lord and Savior. It is expected that conduct becoming a follower of Jesus Christ will be portrayed in the community.

Job Summary:

Provides general receptionist and clerical support for the Office of the Registrar. Answers questions about academic policies and procedures and assists with any needs for those visiting our office. Serves to assist the Senior Associate Registrar through the processing of transcript requests and/or student data update forms (Returning Students, Continued Studies, Degree changes).

Essential Job Functions / Responsibilities

• Provides general receptionist and clerical support for the Office of the Registrar.

• Answers questions about academic policies and procedures and assists with any needs for those visiting our office.

• Responsible for processing incoming and outgoing mail daily.

• Responsible for process daily email correspondence as related to assigned tasks.

• Serves to assist the Senior Associate Registrar through the processing of transcript requests and/or student data update forms (Returning Students, Continued Studies, Degree changes).

• Provides staffing for events surrounding registration and graduation.

• Perform other related duties as assigned by the Senior Associate Registrar or Registrar.

Skills / Requirements

• Demonstrates a personable and warm demeanor to ensure a positive and enjoyable experience with all students and guests, both in person and on the phone.

• Possesses a strong desire to serve others.

• Ability to multi-task and attention to detail.

• Must demonstrate proficient computer skills related to email, Microsoft Office Suite, and our current student database as it relates to job duties.

• Bi-lingual ability in Spanish, Portuguese is required, Korean is a plus.

Qualifications / Education:

• Bachelor’s degree preferred.

Supervision:

• Reports to the Senior Associate Registrar and Registrar.

• No supervisory responsibility.

Decision-Making Responsibilities:

• Assessing needs of students and guests, both in person and on the phone and directing appropriately.

• Discerning when and to whom to direct needs outside the scope of knowledge and authority.

• Understanding policies and practices in order to problem solve.

• Knowing appropriate times and ways in which it is permissible to release confidential information.

Exposure to Confidential Information

• Yes. Exposed to confidential student records, including grades, health, and personal information.

Physical Requirements

• Physical able to sit and stand for long periods of time.

• Able to use computer and move about office to interact with other staff members.

• Able to attend meetings on site.

• Able to bend and/or stoop.

• Able to lift up to 15 pounds to perform tasks that may be assigned in the course of operations.

• Must be able to perform occasional overhead reaching, bending, stooping, twisting, and kneeling.

• While performing the duties of this job, the employee is regularly required to talk and hear.

• Frequently required to sit and reach with hands and arms.

• Specific vision abilities required by this job include close vision and ability to adjust focus.