Job Specific

Room Service:

• Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
• Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Delivers Room Service Orders to guestroom in a timely manner
• Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
• Obtains proper charge authorization or payment for orders delivered
• Completes all necessary paperwork accurately and legibly
• Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
• Cleans and maintains Room Service area and equipment
• Delivers amenities to guestrooms

Refreshment Pantry:

• Inventories guest room Refreshment Pantries to determine consumption by guest
• Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
• Replenishes Refreshment Pantry items consumed
• Inspect Refreshment Pantry contents and maintains freshness of product
• Cleans and maintains refreshment pantry appearance to established standards
• Removes consumed amenity items and/or Room Service trays from guest rooms
• Completes DND/No Service, inventory and in-house guest list paperwork and reports
• Communicates discrepancies regarding Refreshment Pantry usage to Captain
• Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

• Retrieves orders for processing of guest valet from guest rooms according to hotel policy
• Verifies accuracy and completeness of information on valet ticket received from guest
• Completes necessary log entries to record receipt of guest valet order
• Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
• Organizes cleaned and processed guest valet orders for return to guest
• Inspects and verifies completeness of valet order being returned to guest
• Returns completed valet orders to guest room according to established hotel procedure
• Completes required log entry to document return of guest valet order to room
• Files valet reports appropriately for documentation and review as necessary

General:

• Completes required set up / preparation, at beginning of shift
• Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
• Completes assigned closing duties at end of shift
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
• Thorough knowledge of quality food service techniques and standards
• Exceptional guest service attitude and abilities
• Ability to lift and carry food service trays weighting 35 pounds
• Ability to work flexible schedule to include weekends and holidays