24 Customer Support Associate (Starlink) Jobs in Hawthorne, CA
SpaceX is Hiring a Customer Support Associate (Starlink) Near Hawthorne, CA
CUSTOMER SUPPORT ASSOCIATE (STARLINK)Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.
ResponsibilitiesIn this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join an early-stage support team and set the tone for how we help our customers.
- Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Be a relentless internal advocate for the customer within SpaceX and the voice of the customer in the language of the business
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
- High school diploma or equivalency certificate
- 1 years of experience in a front-line customer support role
- Excellent problem-solving and sleuthing skills
- Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning it
- Excellent written and verbal communication skills
- The ability to talk with others naturally
- The ability to derive satisfaction from resolving customer issues and distilling complex concepts into the simplest explanations
- Excellent empathy, active listening, and resiliency
- The ability to internalize customer concerns, solve them, and keep them positive
- Strong attention to detail and time management
- Pride in your craft
- Willingness and ability to work flex weekend and night shift hours as needed to support our growth
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Written/verbal business fluency in English
- Must be available to work holidays
- Must be available to work 12 hours a day on one or more of the following shifts:
- Shift B: Alternating Weekend Schedule: (6AM – 6PM)
- Friday - Sunday
- Thursday - Sunday
- Shift D: Alternating Weekend Schedule: (6PM - 6AM)
- Friday - Sunday
- Thursday - Sunday
Customer Support Associate/Level 2: $24.50/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
Itar Requirements
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
- 1157, or (iv) Asylee under 8 U.S.C.
- 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
Job Summary
Full Time
Durable Manufacturing
$66k-90k (estimate)
05/24/2023
07/07/2024
spacex.com
MIAMI, FL
3,000 - 7,500
2002
Private
JESSE MEDINA
$1B - $3B
Durable Manufacturing
Related Companies
About SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures and launches rockets and spacecraft.
The following is the career advancement route for Customer Support Associate (Starlink) positions, which can be used as a reference in future career path planning. As a Customer Support Associate (Starlink), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate (Starlink). You can explore the career advancement for a Customer Support Associate (Starlink) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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