Job Responsibilities

• Ensure that the Escape Rooms are prepared for the guest experience and are clean and neat after exit.

• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).

• Answer phones, check call reservations, and answer messages to ensure that all reservations are booked promptly
• Greet each guest promptly upon their arrival.
• Accept payment from the guests, ensuring that all payments are recorded and accounted for.
• Encourage guests to post on Facebook, Twitter, Instagram, and Trip Advisor to increase visibility of Spare Time in the market as an adventure attraction.
• Ask each guest to sign a waiver, ensuring that it is filled out completely.
• Invite guests to be seated and receive refreshments before/after their adventure.
• Guide guests through their adventure, including a brief synopsis of the game scenario, tracking guest progress through the game, and giving hints using a microphone as needed to ensure that guests have a successful experience.
• Seek guest information that will benefit our marketing efforts i.e. email address, guest demographics.
• Bring creative ideas forward to optimize the environment and experience for our guests, and our employees.
• Work with guests to resolve issues that may lead to a less optimal guest experience and seeking manager's advice when additional assistance is needed.

• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Qualifications

• High school education or equivalent preferred.
• 1 years working with games and the public.

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.
• This job requires working with large crowds and children.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.
• This position regularly requires long hours and frequent weekend work.