Practice and retain skills necessary to competently operate each department in the event support or coverage is needed.
Monitor and respond to staff and guest needs and take appropriate action to correct any problems.
Ensure that staff maintains a sanitary, organized, and presentable area.
Conduct and oversee staff pre-shift meetings.
Promote knowledge of the location’s features and upcoming events.
Communicate with General Manager and Assistant General Manager on a regular basis to discuss initiatives and concerns.
Contribute to the weekly meetings with the team leads.
Communicate inventory and supplies shortages to the management team.
Coordinate marketing and promotions alongside the General Manager and Assistant General Manager.
Respond to tasks within the designated time.
Lead staff orientations, ensuring all have attended an on-site orientation program.
Aid in the preparation of schedules and learning paths for new hire training and assigning mentors.
Assist with scheduling employees to cover the department and events.
Ensure security, functionality, and proper handling of company property.
Confidently operate the technology at the location including but not limited to POS, A/V, and basic pinsetter operations.
Obtain an understanding of the POS reports and assist with researching requests from the Home Office.
Inspect, maintain, and may have to troubleshoot equipment.
Perform league preparation duties; coordinate lane assignments and monitor applicable practice times.
Make announcements to guests over the P.A. system regarding specials, promotions, etc.
Communicate with pit crews; operate call buttons, relay information, log calls, and check response time.
Perform various duties related to cash-handling machines; remove funds, count, and record collection, restock, etc.
Available to work high volume varying shifts, from weekends to holidays, in addition to extended workdays as the schedule demands.
Assist with ordering products/supplies, supply pickups (if applicable), and delivery check-in.
Perform opening and closing duties as required.
Perform daily and routine indoor and outdoor inspections of the property.
Conduct a pre/post shift walk through of all departments confirming arrival of scheduled team members, compliance with dress code and intervene when necessary.