**Job Overview:** We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive experience from check-in to check-out. **Duties:** - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with requests and provide information about hotel services - Handle reservations and cancellations accurately - Process payments and maintain guest accounts - Ensure the lobby area is clean and presentable **Requirements:** - Previous experience in customer service or hospitality preferred - Excellent communication skills with a focus on phone etiquette - Proficiency in multilingual communication is a plus - Knowledge of front desk operations and hotel management systems - Ability to handle guest relations effectively - Bilingual proficiency is advantageous - Familiarity with night audit procedures is beneficial This position offers the opportunity to work in a dynamic hospitality environment, providing valuable guest services and contributing to a positive guest experience. If you are passionate about delivering exceptional service and enjoy working in a fast-paced setting, we encourage you to apply for the Front Desk Agent position.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)
• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Missouri City, TX (Required)

Ability to Relocate:

• Missouri City, TX: Relocate before starting work (Required)

Work Location: In person