22 Call Center Representative Jobs in Rockville, MD
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Sparks Group is Hiring a Call Center Representative Near Rockville, MD
Sparks Group has partnered with a provider of telecommunications in their search for Customer Support Representatives to join their team! Are you a passionate and results-oriented professional seeking a career where you can leverage your technical expertise to deliver exceptional customer service? We invite you to consider this exciting opportunity to join our client's growing team!
This role is fully on site in Rockville, Maryland.
About the Role:
In this pivotal role, you will serve as the primary point of contact for our valued customers, providing comprehensive support and ensuring their inquiries and concerns are addressed promptly and efficiently. You will leverage your strong technical knowledge and problem-solving skills to navigate complex situations and deliver exceptional service, fostering positive and lasting customer relationships.
Responsibilities:
- Field inbound and outbound calls, actively listening to customer inquiries, complaints, and requests.
- Employ strong analytical and problem-solving skills to diagnose technical issues and provide clear, concise solutions.
- Leverage your technical proficiency to answer product and service questions with accuracy and confidence.
- Conduct thorough research and identify optimal solutions, consistently exceeding customer expectations.
- Meticulously document interactions and maintain accurate call logs to ensure seamless continuity of service.
- Uphold company policies and procedures while fostering a positive and professional demeanor throughout all interactions.
- Collaborate effectively with internal teams to ensure customer needs are met comprehensively.
Qualifications:
- Minimum of 1-2 years of experience in a fast-paced call center environment.
- Demonstrated ability to multi-task and prioritize effectively in a high-volume environment.
- Exceptional communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving skills with a focus on achieving positive resolutions.
- Proficiency in a variety of computer software programs and a passion for staying up-to-date with evolving technology.
- A commitment to providing exceptional customer service with a positive and professional attitude.
Job Summary
Contractor
$42k-54k (estimate)
07/10/2024
07/13/2024
wearesparks.com
LEXINGTON, MA
500 - 1,000
1919
ANDREW CHANGE
<$5M
Related Companies
About Sparks Group
People forget names, dates and places, but they always remember how you made them feel. Sparks designs brand experiences that leave lasting impressions. We listen to your needs, learn about your audience and uncover the connections in between. We find the little details that people love about your brand, and then we innovate and create around them. Whatever your needs, Sparks will help you build undeniable moments that move people, get them thinking or simply bring smiles to their faces. The result? A meaningful live + digital experience that your audience will never forget. Trade show exhibi...ts and expo floors Proprietary events and meetings Media and thought leader events Brand activations and sponsorships Digital engagements Executive, corporate and brand experience centers Retail experiences And everything else! Learn more at wearesparks.com
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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