14 Call Center Supervisor Jobs in Rockville, MD
Sparks Group is Hiring a Call Center Supervisor Near Rockville, MD
Sparks Group has partnered with a wireless providing organization seeking a hands-on supervisor to manage a team of Call Center Representatives. Our ideal candidate will be responsible for training, motivating the team, customer satisfaction, and have an upbeat attitude. If this sounds like you please apply and call 301 926 7800 asap!
Responsibilites:
- Leverage your analytical skills to identify areas for improvement and implement data-driven strategies for enhanced performance.
- Motivate and inspire your team through effective communication, coaching, and feedback.
- Champion a culture of professionalism, teamwork, and continuous learning.
- Partner effectively with cross-functional teams to navigate challenges and optimize processes.
- Oversee all aspects of call center operations, including scheduling, training, and onboarding.
- Set clear performance goals, track progress, and ensure adherence to established protocols.
- Maintain meticulous records and reports to demonstrably improve operational efficiency.
Qualifications:
A minimum of 5 years of call center experience with at least 2 years in a supervisory role (telecom industry experience preferred).
Proven ability to lead and motivate teams towards achieving ambitious goals.
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical skills and the ability to translate data into actionable insights.
Proficiency in MS Office Suite and call center software.
Job Summary
Contractor
$58k-79k (estimate)
07/11/2024
08/11/2024
wearesparks.com
LEXINGTON, MA
500 - 1,000
1919
ANDREW CHANGE
<$5M
Related Companies
About Sparks Group
People forget names, dates and places, but they always remember how you made them feel. Sparks designs brand experiences that leave lasting impressions. We listen to your needs, learn about your audience and uncover the connections in between. We find the little details that people love about your brand, and then we innovate and create around them. Whatever your needs, Sparks will help you build undeniable moments that move people, get them thinking or simply bring smiles to their faces. The result? A meaningful live + digital experience that your audience will never forget. Trade show exhibi...ts and expo floors Proprietary events and meetings Media and thought leader events Brand activations and sponsorships Digital engagements Executive, corporate and brand experience centers Retail experiences And everything else! Learn more at wearesparks.com
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The job skills required for Call Center Supervisor include Call Center, Teamwork, Scheduling, Problem Solving, Call Center Operations, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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