Sparrow and Kennedy Tractor Co. is in need of a full-time service writer. This position will be responsible for assisting with the operation of the service department by being the first person that a customer meets during the service process. The service writer will listen to the customers' needs for repair of equipment and write a work order describing needed repairs. Work order will then be generated in our computer-based business management system. Good customer service skills are a must, as is a good understanding of potential problems with equipment. The service writer will also assist the service department by making phone calls to advise customers as to the state of repair for their equipment, calling with estimates, and invoicing equipment after repairs have been completed. Loading and unloading of equipment may require moderate lifting. Other duties will be assisting with pickup and delivery schedule of both equipment for repair, as well as new sales deliveries. The service writer will assist technicians with warranty questions, parts lookup, and scheduling.

Experience in service writing is preferred, but not required. We will train the right person. Benefits include paid holidays, paid vacation after reaching employment term, health insurance benefits, and 401K programs.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Day range:

• Weekends as needed

Shift:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person