Ann Arbor
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Why You'll Love This Job
Spavia Ann Arbor is seeking to add a team member with a passion for the spa industry and who is interested in our fast-growing company. We are an independently owned and operated luxury day spa located in Ann Arbor, MI. Spavia provides a family culture with respect, compassion, and work/life balance where both our guests and team can relax, recenter and renew. Visit our website to learn more https://careers.spaviadayspa.com/.
Spavia offers a full variety of award-winning spa treatments with competitive pricing and great atmosphere. Our guests can enjoy a full range of massage treatments, skincare treatments, body treatments and beauty treatments.
Compensation And Benefits For Spa Managers

• Competitve compensation package to include:
• bonuses based on revenue growth, increased membership base, retail sales and reviews.
• W2 employee
• 401K plan
• Dental (Delta Dental), Vision (VSP), Life and AD&D (MetLife), Short and Long Term Disability (MetLife), AFLAC plans.
• This is a voluntary cafeteria plan based on eligibility.
• Vacation pay
• Discount on products and treatments, along with friends and family discounts

Why join the Spavia family

• Family culture with compassion, integrity and team approach
• Our teammates are fun and our biggest asset
• Our membership program creates relationships, connecting people and communities together in many rewarding ways
• Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential
• Our guests and members love us, the atmosphere and affordability allow them to return again and again

Spa Manager Responsibilities include but not limited to:

• Team management: recruit, interview, hire and train new candidates, with assistance of the owner. Manage team of 10-18 specialists: manage the team schedules, requests off, and maximize schedules.
• Sales and setting goals: set goals and drive team to reach sales quotas within retail, membership and gift cards
• Reporting: provide weekly sales, payroll reports bi-monthly and EOM numbers. Set and adjust monthly goals to reach annual business goals.
• Leadership: Motivate and train team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
• Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy, and stocked. Ensure state regulations are followed and up to date.
• Community relations: Maintain relationships with local schools. Attend job fairs, recruiting opportunities and building internship programs.
• Customer Service ensuring guest satisfaction is the highest in the industry
• Inventory and supply management
• Marketing support with email campaigns, in house and social media
• Community outreach

Spa Manager Job Requirements:

• Managerial experience; 2 year minimum in the spa industry
• Sales experience
• Goal driven
• Reliable, punctual, passionate and goal-driven
• Professional, tobacco and drug/alcohol free
• Time management and organization skills
• Computer proficient
• A passion for working with people
• Can-do attitude and high energy
• A team player with a passion for the spa and guest service industry
• Ability to accept feedback and learn.

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