Position Title: Technical Program Manager – Global Constituent Management

Location: Washington, DC (Hybrid 2-3 days a week)

Department: Digital Products & Technology

Reports to (supervisor): VP, Digital Enterprise Solutions

Date: 5/25/2024

Salary Range for US Based Staff: $69,329 - $81,563

Company Overview:

Special Olympics is a global movement that transforms lives through the power of sport, promoting acceptance and inclusion for people with intellectual disabilities. Founded in 1968 by Eunice Kennedy Shriver, it provides year-round sports training and competition for millions of athletes in over 190 countries. Beyond sports, Special Olympics focuses on health, education, and community-building, fostering a world where every individual is celebrated for their abilities. Our mission is to create a better world by encouraging acceptance and inclusion through the joy of sport.

Special Olympics, Inc., based in Washington, DC, is the international headquarters of the movement, providing resources, accreditation, and governance to over 200 state and national Special Olympics programs.

Position Summary: 

The Technical Program Manager - CRM is responsible for leading the planning, development, and implementation of systems and initiatives that manage our constituent relationships, including donors, corporate partners, government officials, influencers, and state and national Program staff. This role will work closely with cross-functional teams to ensure the successful delivery of these products and programs.

Primary Responsibilities:

• Lead the discovery, planning, and implementation of CRM systems and initiatives within SOI.
• Collaborate with cross-functional teams to ensure successful delivery of CRM projects and programs.
• Develop and maintain requirements, backlogs, release scope, project plans, schedules, and vendor budgets.
• Lead the identification, contracting, and performance of implementation vendors.
• Monitor implementation progress and provide regular status updates to stakeholders.
• Identify and mitigate project risks.
• Ensure project deliverables meet quality standards and business requirements.

Required Qualifications: 

• 5 years of experience in program management, with a focus on non-profit development and fundraising, strategic relationship management, and/or global government relations.
• Strong project management skills, including planning, scheduling, and budgeting.
• PMP or other project management certification.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Desired Qualifications: 

• Relevant education in Business, Computer Science, Information Systems, Management Systems, or related field.
• Experience with Microsoft Dynamics, Salesforce or other CRM platforms.
• Experience in a similar role in a global federated non-profit.

For USA based staff: Special Olympics offers full-time employees a generous and comprehensive benefits package, which includes: medical, dental, vision, HSA, FSA, life insurance, disability, retirement, legal resources, and PTO. 

For USA based staff: Special Olympics offers full-time employees a generous and comprehensive benefits package, which includes: medical, dental, vision, HSA, FSA, life insurance, disability, retirement, legal resources, and PTO. 

Special Olympics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

**Special Olympics is an E-Verify Employer**