** Telecommunications Technical Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** TELEC001592 Showing 1 location **Job Details**

**Description**

* Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the age specific and/or cultural diversity of the population served in his/her assigned area.

* Maintain required core competencies, to include current certifications and future required certifications for telephony systems.

* Installs, moves, repairs, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures by repairing voice and data equipment, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, etc. interconnecting circuits to ECS or at the vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-campus telecommunications vendors.

* Assumes shared responsibility for the cable plant by determining and assigning the appropriate inside cable pairs, working in concert with other telecommunications technicians for required changes in cable pair assignments, coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels, and manholes for the construction, adding and/or maintaining the cable plant, reviewing and verifying all completed work orders for accuracy of cable assignments, and recording all changes to both outside and inside cable plant.

* Maintains inventory and stock, recommends purchase of both technical and nontechnical supplies, and takes responsibility for tools and test equipment.

* Supports Networking and Telecommunications by providing consultation on special telephone/data communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.

* Develops and maintains effective working relationships with internal and external customers.

* Remains current with telecommunications industry standards and principles through regular review and study of technical journals, periodicals, and textbooks, attending training on troubleshooting and installation policies, practices, and procedures, and attending vendor and other industry training courses and seminars.

* Helps to assure the overall success of Networking and Telecommunications by performing all other duties as assigned.

* Interact and negotiate with vendors, outsourcers and contractors to secure network products and services.

* Interacts and provides Security Knowledge review of Closed Circuit Television system. Design and Installation of all CCTV equipment and associated devices.

* Interacts using the Access Control system maintaining reports and current access levels for staff

* Designing and printing staff badges as required supporting organizations standards.

* Work Conditions

* On call availability

* Sitting for extended periods of time

* Working in confined areas

* Working above ceiling

* Dexterity of hands and fingers to operate a hand and power tools.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Required**

Associates or better in Other.

**Experience**

**Licenses & Certifications**

**Required**

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