Specialty Bolt & Screw is a fast paced, multi-national distribution, family-owned company focused on providing inventory management solutions to our clients. Account managers provide customer solutions and support to existing customers.

We are currently seeking a dedicated and motivated Customer Service Account Manager to join our Customer Service Team in Temecula, California. Monday through Friday, no nights or weekends!

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

· Develop and maintain a collegial, positive, and trusted long-term relationship with customers.

· Interact with customers through emails, telephone conversations and occasional in-person meetings.

· Ensure the timely and successful delivery of our products according to customer needs.

· Communicate clearly the progress of monthly/quarterly initiatives for internal and external customer projects.

· Enhance the department and organization’s reputation by accepting ownership for accomplishing new and different requests by working with internal teams to add value to our customers.

· Field requests for new products, work with Sourcing Department to obtain information, and prepare customer quotes.

· Create and maintain reports and tracking spreadsheets with Excel.

· Provide follow-up to customers on requests, questions, and tracking of orders.

· Monitor and analyze customer’s usage of our products.

· Provide timely responses to customers and follow through as necessary to ensure satisfaction.

· Responsible for working with the business development team to on board and integrate new customers and enhancing existing customer relationships.

· Act as a liaison between the customers and internal teams.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

· High School Diploma. Additional education and/or training a plus.

· At least 2 years of customer service experience, preferably in a manufacturing environment.

· High level of proficiency in Excel including the ability to create spreadsheets.

· Excellent organizational and problem-solving skills and the ability to meet deadlines.

· Strong verbal and written communication skills.

· Personable with great customer service skills to interface with customers, vendors, and internal teams.

· Collaborative - ability to work well in a team environment.

· Able to multi-task activities with shifting priorities while working in a fast-paced, self-directed environment.

· Flexible, self-managed, and persistent with exceptional follow-through skills.

· Superb decision-making and creative thinking skills

www.specialtybolt.com

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Application Question(s):

• Are you proficient with Excel including the ability to create spreadsheets?

Ability to Commute:

• Temecula, CA 92590 (Required)

Work Location: In person