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Title Customer Service
Duration 12 Months (Hybrid)
Location : North Chicago, Illinois, 60085
Purpose :
Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department.
Representative may work with wholesalers, hospitals, Direct to physician, and serialized product costumers. Objectives are : processing EDI, phone, mail, or fax orders;
direct communication with multiple stakeholders, sales force, other internal departments; follow complete customer inquiries or complaint activities through to resolution.
Interact with warehouse and transportation teams to resolve inquiries concerning shipping discrepancies.
Responsibilities :
Communicate updates to key business partners to ensure compliance and adhere to Client's policies and procedures.
Demonstrate expertise and serve as the subject matter expert during compliance audits relevant to business segments by providing and interpreting business data.
Maintains professional and technical knowledge by completing training requirements and offsite visitation to meet relevant stakeholders.
Maintains open communication with management regarding audit findings and proposes plan of action for resolution.
Qualifications
has authority, responsibility, and accountability, of the day-to-day execution of duties. Demonstrates the ability to solve problems and make decisions.
Offers appropriate solutions based on the situation. Coordinate new product launch and product conversions. Self-driven to develop and implement projects and communicate progress as well as outcomes.
Years of experience / education and / or certifications required :
What are the top 3-5 skills requirements should this person have?
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
Pharma Industry Experience Customer Service
Work Schedule (Define days,# of hours) / Is Overtime offered or required?
Full Time - 40 hours per week; Hours will be 8 : 30 to 5pm (CST) with an hour lunch, 2 days work at home and 3 days in office after training is completed.
Training will be fully onsite for 3-4 weeks
About Us : Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US.
The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.
I. proprietary talent acquisition platform, robust ISO 9001 : 2015 / ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India.
Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRA FORCE is built on a concept of human connection, defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at :
http : / / www.spectraforce.com
Benefits : SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees.
Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program.
SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer : SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.
Please contact Human Resources at
LOA@spectraforce.com
if you require reasonable accommodation.
At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.
Last updated : 2024-06-17
Full Time
$40k-50k (estimate)
12/12/2023
06/19/2024
spectraforce.com
Raleigh, NC
500 - 1,000
The job skills required for Customer service include Customer Service, CSR, Billing, Microsoft Office, Listening, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.