Position Title: Change Lead

Duration: 6 months (Possibility of Extension / Possibility of conversion to FTE)

Working hours: 9-5

Working Location: Chicago IL [2 floating days a week in office]

Role Mandate: The Client Service & Implementation (CS&I) Change Lead role is being created within the Change Management function of the CS&I Transformation Team to provide holistic and centralized support of all strategic change that will impact the CS&I organization and allows for dedicated focus and collaboration across the CS&I teams to ensure optimal change readiness plans are put into place.

The main focus of the role is to provide change support and collaboration with CS&I teams in order to conduct impact analysis, assess change readiness, and ensure successful implementation & adoption of change to deliver a differentiated and effective employee and client experience.

The CS&I Change Lead will work with CS&I Team Leads, other functions within CS&I Performance Excellence, TPS WFE Change Management, and other TPS stakeholders to effectively manage and support the volume of change that impacts and/or is driven by CS&I by ensuring that training materials, communications, and resource support materials meet the business’s needs and that appropriate change retention strategies and capacity impacts are incorporated into change plans. This role will also assist with the tracking of post-implementation impact of initiatives to ensure they achieve the desired strategic objectives.

Role Responsibilities Include (but are not limited to):

• Change Impact Assessment

• Act as change agent liaison to facilitate small to medium sized initiatives, identify impacted stakeholders, evaluate the change, define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices

• Collaborate and partner with other Change Management teams outside of CS&I to effectively convey the scope of the change and thoroughly assess the impact the change will have on the CS&I group and incorporate into broader change plans.

• Collaborate with initiative owners, team leads & partner teams to develop, implement, and monitor change plans for CS&I

• Align with business or team leads on scope of change and overall impacts

• Ensure Change Management process is followed

• Manage the change end to end for small to medium sized projects; identify any other stakeholder impacts

• Manage internal communications to the teams about the change

• Partner with WFE Learning and/or content teams to coordinate change management needs

• Partner with process/procedure leads to ensure any resources are posted and made available

• Incorporate CS&I changes and associated impacts into WFE deliverable tracker and reporting

• Assemble and deliver change status reporting for CS&I driven and impacting initiatives.

Must Haves:

• 1-2 years years process consulting (more business end)

• Strong leadership skills - some experience in leadership (Ability to run workshops)

• Ability to write procedures (must),analyze and understand process mapping as a method of visualizing an ongoing process

• Ability to analyze information from customers, vendors, and key stakeholders

• Strong understanding of business process analysis methods and skills to find ways to help clients achieve their goals

• Previous experience at a financial institution

Nice To Have Skills:

• Experience with VISIO - other mapping tools

• Experience with MS Office Applications

Soft Skills:

• Strong communication skills

• Strong collaboration skills to partner with stakeholders and team members

• Excellent writing skills

Interview:

• 1 round with HM via MS Team

• Potential 2nd round with Team

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.