24 Customer Service Representative Jobs in Collegeville, PA
SPECTRAFORCE is Hiring a Customer Service Representative Near Collegeville, PA
03 months
- This is a hybrid position requiring 2-3 days onsite per week, with the potential for candidates to be onsite every Tuesday
- Must be located within reasonable commuting distance of one of the following cities (within 45 minutes):
- Collegeville, PA
- Memphis, TN
- Lake Forest, IL
- 8:00 AM - 4:30 PM EST
- 8:30 AM - 5:00 PM EST
- 9:00 AM - 5:30 PM EST
ROLE RESPONSIBILITIES:Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirementsRemain available to answer incoming calls at a rate consistent with metrics set by customer service management teamSupport the logistical complexities of COVID vaccine by handling customer calls and email interactionsoPartnering with QualityControlant and Transportation team on any temperature deviations or delivery issues. Assist customers as they make credit card payments and issue resolution according to business rules and policiesSupport vaccine and hemophilia initiatives contracting, pricing, customer intelligence and reporting etc. Maintain a detailed working knowledge of clients trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Clients Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and productspecific order handling guidelinesHandle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelinesMust stay abreast of changes in scripts, procedures and productsSupport Sarbanes Oxley by adhering to internal controlsRedirect callers who require assistance from other departmentsInitiate requests for new customer accounts and account changesSupport customer inquiriesissues regarding Clients Prime websiteComplete all assigned trainingParticipate in special projects as assignedPartnering with GFS team to respond to inquiries and issues
ORGANIZATIONAL RELATIONSHIPS:Clients Sales RepsCollections AR
QUALIFICATIONS:Bachelors degree preferred or high school diploma with two years Customer Service experienceAbility to remain professional and courteous with customers at all timesExcellent verbal and written communication skillsAbility to multitask, prioritize and manage time effectivelyProven problemsolving ability
Technical Skills RequirementsProficient in Microsoft Office
SAP knowledge preferred
Job Summary
Contractor
$41k-52k (estimate)
06/06/2024
07/05/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Written Communication, Initiative, Credit Card, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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