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SPECTRAFORCE is Hiring a Customer Service Representative Near Kansas, KS
Title: Customer Service Representative (Export Account Specialist)Location: Kansas City KS USA 66111Duration: 6 monthsJob Hours- 7;30-4:30 w/ 1 hour lunchGeneral PurposeAdminister the movement of export orders across international borders in accordance with organizational policies and in compliance with relevant local, country, and international customs laws and processes. Function as the primary interface with internal and external customers from an export execution standpoint. Manage customer accounts in assigned destination countries in relation to export order management activities, general requests, problem-solving, and communication while maintaining CLIENT's high standards of compliance and customer service. Ensure good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. Analyze each situation as needed and take appropriate action to meet customer needs. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Prepare, review, and maintain files for export documents required for the lawful completion of export activities. Serve as a resource and export liaison for customers (domestic and international) and internal business groups such as sales, distribution, credit, accounting, manufacturing, and compliance, educating them on appropriate export practices.
Job Duties And ResponsibilitiesSpecific to Strategy:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Job Duties And ResponsibilitiesSpecific to Strategy:
- Manage customer accounts as assigned in relation to export order management activities, general requests, problem-solving, and communication while maintaining CLIENT's high standards of compliance and customer service.
- Directly interact with appropriate individuals at customer sites to manage the relationship with the customer.
- Resolve critical customer support issues and order follow-ups with a network of agents and partners and/or internal management.
- Review circumstances, prioritize workloads, and adjust shipments and delivery timelines to meet customer requests and deadlines. Work with customs brokers and freight forwarders to resolve export operational issues.
- Collaborate with QAC to ensure that complaints are properly facilitated through the complaint process flow.
- Manage the export documentation process to ensure required documentation is filed correctly, timely, and compliant with destination requirements.
- Coordinate efforts with different CLIENT operational areas and government agencies to obtain and execute all export documentation such as Commercial Invoice, Packing List, Certificate of Analysis (COA), Bill of Lading (BOL), Aphis (Health Certificate), Automated Manifest System (AMS) [Sanitary Certificate], Certificate of Free Sale, Certificate of Conformance, Affidavits, Certificates of Origin, and Other Government Agency (OGA) certifications.
- Determine appropriate documentation according to Letter of Credit requirements, create these documents, and, when applicable, submit for shipments.
- Work with and file for documentation with several USG (United States Government) entities.
- Develop and obtain approvals for document revisions and amendments as required.
- Ensure required documentation is in accordance with U.S. and international regulations.
- File Electronic Export Information when required, supply required data elements to forwarder if shipments are routed transactions, and audit for accuracy.
- Assist with the implementation and management of effective export compliance programs according to U.S. and international laws and regulations.
- Review Customer Sales Agreements and work with other departments to comply with the agreement.
- Collaborate with Sales during contract signing and after-sales execution to facilitate Export OTC through its cycle; collaborate with Credit during account setup and with Accounting during month-end billing; collaborate with the international trade compliance manager to ensure proper documentation.
- Work with plant operations to help facilitate prompt GI of loads after allocation has been done.
- Work with SAP/IT and master data teams to properly set up and enter documents in our system of record.
- Work with the internal freight forwarding team and the domestic logistics groups to coordinate freight/load pickup and delivery of products.
- Assist in developing and maintaining policies, procedures, and instruction manuals to ensure compliance with export laws and regulations as well as administrative practices.
- Utilize tools, including the CSR Dashboard, incomplete order report, orders with shipping past due report, and orders shipped not invoiced report, and communicate needed order revisions to department management.
- Maintain customer master files to serve as a guide when managing export orders.
- Audit Letter of Credit applications and give recommendations to CLIENT Credit Manager if amendments are needed. Highlight risks to CLIENT based on requested customer payment terms.
- Qualify products for applicable Free Trade Agreements.
- Retain export records in accordance with government regulations.
- The requirements herein are intended to describe the general nature and level of work performed by an employee but are not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as needed.
- Bachelor's Degree in International Business, Logistics, or a related field.
- 3 years of international trade/business or compliance experience, or 1 year of CLIENT export experience coupled with advancing analytical skills, customer service focus, and international trade/compliance knowledge.
- Experience in the dairy or food industry.
- Knowledge of and skill with Microsoft Office Suite and company computer systems.
- Knowledge of import and export regulations.
- Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences to ensure customers' needs and requirements are met.
- Skill in analytical thinking and problem-solving.
- Skill in critical thinking.
- Able to handle challenging or conflict situations with tact and professionalism.
- Able to respond courteously and efficiently to inquiries, complaints, and requests.
- Able to project a professional image.
- Able to interact positively and work effectively with others (interpersonal skills).
- Able to multi-task and work in a fast-paced environment.
- Able to work with accuracy and attention to detail.
- Able to make independent decisions.
- Must be able to read, write, and speak English.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Job Summary
JOB TYPE
Full Time
SALARY
$59k-76k (estimate)
POST DATE
06/19/2024
EXPIRATION DATE
07/17/2024
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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