3 Customer Service Support Intermediate Jobs in Santa Fe, NM
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Customer Service Support Intermediate
$39k-49k (estimate)
Full Time
3 Weeks Ago
SPECTRAFORCE is Hiring a Customer Service Support Intermediate Near Santa Fe, NM
Title- Customer Service Support Intermediate
Location-Santa Fe, NM 87508
Duration- 4 months
General StatementThis position provides a wide variety of administrative and staff support services to an organizational unit. The incumbent performs a variety of detailed tasks and ongoing assignments. Knowledge of defined procedures is used to evaluate situations and select a correct solution. The incumbent adapts processes and procedures as necessary to meet objectives and receives work in the form of expected deliverables. The incumbent applies judgment in determining work methods, balancing priorities, and works under general guidance from supervisor as well as standard operating procedures. Responsibilities are generally complex in nature and require independent judgment, strong attention to detail, a sense of urgency, and professionalism to accomplish assignments. The vital role in this position is the ability to serve as a substitute, when needed, to complete the biller duties.
Customer ServiceEssential Duties and Responsibilities
Working Conditions & Physical RequirementsWork is normally performed in a typical interior office environment. Must be able to perform repetitive hand movements and fine coordination when preparing reports and using a computer keyboard, have vision sufficient to read computer screens, printed documents and operate office equipment, have hearing in the normal range with or without correction. Must be able to transport self across the facility and infrequently lift and/or move up to 25 pounds. About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Location-Santa Fe, NM 87508
Duration- 4 months
General StatementThis position provides a wide variety of administrative and staff support services to an organizational unit. The incumbent performs a variety of detailed tasks and ongoing assignments. Knowledge of defined procedures is used to evaluate situations and select a correct solution. The incumbent adapts processes and procedures as necessary to meet objectives and receives work in the form of expected deliverables. The incumbent applies judgment in determining work methods, balancing priorities, and works under general guidance from supervisor as well as standard operating procedures. Responsibilities are generally complex in nature and require independent judgment, strong attention to detail, a sense of urgency, and professionalism to accomplish assignments. The vital role in this position is the ability to serve as a substitute, when needed, to complete the biller duties.
Customer ServiceEssential Duties and Responsibilities
- Ability to serve customers in a positive manner, with a sense of urgency, and reliability
- Maintain a level of professionalism and timeliness with customer follow up, requests, and communications
- Manage customer account information with accuracy and confidentiality
- Confidently handle difficult conversations and issues with customers to find a solution or agreement that is for the betterment of the customer and aligns with the utility’s policies
- Ability to participate in outreach/ community functions
- Payment Handling: Posting and balancing customer payments in the office and electronically
- Opening and closing accounts, invoices, reports, and work orders
- Managing all tasks and process with accuracy, discipline, and reliability
- Disbursing and processing applications, forms, and service quotes
- Receiving and managing inventory in the billing system
- Accuracy in calculations in a variety of functions, processes, and reports
- i.e. billing statement, account ledgers, collections, balancing registers, bank deposits, and customer contact notes
- Responsible for performing customer billing and delinquency process as back up to supervisor
- i.e. Harris Billing Software, Badger Beacon Program, Trimble Units, scanning, digital filing, formatting and reporting via Excel
- Strong understanding of documentation to audit customer files for accuracy
- Ability to maintain flexibility with fast-paced office activities and interruptions
- Adhere to the chain of command
- Answer incoming calls on a three-line phone system. Functions include: Transfer, conference, place on hold, business phone etiquette
- Upkeep physical and digital filing systems
- Ability to schedule, coordinate, and plan project maintenance, operation, billing, and customer service activities
- Maintain internal and external forms of communication with peers, management, and vendors on various platforms such as phone, radio, email, fax, in person
- Responsible for utilizing assigned company card, including expensing receipts for reconciliation
- Understands the importance of meeting deadlines and accuracy
- Generating reports that include converting data into formatted spreadsheets, data scrub, and understand basic formulas
- Enter and track information, produce reports, and maintain customer service account records
- Back up on Billing
- Back up for Customer Service Agent
- Balance the tasks needed for the billing office
- Performs other related duties as required
- High school diploma or GED
- Knowledge of Microsoft Office Programs (Word, Outlook, Excel) and Adobe Editor
- Minimum three years of office clerical experience
- Minimum of five years of customer service roles
- Possess a valid driver’s license
- Pass Drug Screening Tests and Background Check
- Strong attention to detail and ability to follow directions
Working Conditions & Physical RequirementsWork is normally performed in a typical interior office environment. Must be able to perform repetitive hand movements and fine coordination when preparing reports and using a computer keyboard, have vision sufficient to read computer screens, printed documents and operate office equipment, have hearing in the normal range with or without correction. Must be able to transport self across the facility and infrequently lift and/or move up to 25 pounds. About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Job Summary
JOB TYPE
Full Time
SALARY
$39k-49k (estimate)
POST DATE
06/03/2024
EXPIRATION DATE
07/16/2024
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