Job Title: Retail Sales Consultant

Duration: 5 Months

Location: 2567 Countryside Blvd, Suite 1, Clearwater, Florida, United States, 33761

Shift Schedule: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (5 days and 40 hours per week)

Note: Spanish preferred

Job Summary

The Retail Centers are and will continue to become more visible and vital to achieving our market segment objectives to deliver a best-in-class customer experience, create value for the membership, drive market share and profitable growth, and deliver a differentiated experience to drive long-term retention of the membership. Retail Sales Consultants are critical to delivering on the sales, renewal, retention, and community penetration objectives of the Retail Centers. This will entail demonstrating the knowledge, skills, and competencies of a high performing sales professional through effectively consulting with prospects and existing customers to meet sales targets, performing timely and efficient lead management to drive close rates and retention, maintaining expert level product knowledge, utilizing multiple systems and technologies to maximize effectiveness, and conducting networking and business development tactics within the community to build awareness and future opportunities. It is also critical this role demonstrates a comfort level with change to meet the dynamic, changing business environment through quickly adapting to and adopting changes in the business model to meet critical and evolving business objectives.

Essential Functions

The essential functions listed represent the major duties of this role, additional duties may be assigned.

Sales Operations

• Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
• Use web-based tools and sales systems to analyze prospective customer needs and match to appropriate company products and services.
• Conduct plan comparison and analysis for new or existing members seeking new solutions.
• Present and explain recommended products, benefits, features, and alternatives.
• Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information.
• Promote the additional services available to members through the center clinicians and service consultants.
• Cross-sell multiple product sets to deliver additional value to members and the enterprise.
• Utilize face-to-face, telephonic, and electronic methods to respond to customer requests for information, quotes, and/or to process sales.
• Consistently meet/exceed production targets, effectiveness measurements, and customer satisfaction scores.
• Generate and act upon leads for new sales and member retention.
• Using lead management tools, perform daily outbound calls and lead management tactics to previous or prospective customers to drive sales.
• Perform outbound call campaigns to company generated sales leads.
• Perform outbound call campaigns for the Under 65 and Over 65 segment
• Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience.
• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
• Set appointments for sales and member retention visits through various campaigns.
• Maintain an ongoing relationship with previous customers to drive retention and loyalty.
• Follow standard operating procedures to effectively disposition, track, and record outcomes of work efforts.
• Help facilitate enrollment or education meetings with prospective or existing customers within the retail center and within community settings.
• Gain personal understanding of targeted groups’ products, services, and features.
• Conduct formal and informal sessions, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits, and tools, and how to use them.
• Track and report enrollment support activities and outcomes.

Community Engagement Business Development

• Develop and execute a personal business development plan inclusive of internal and external community engagement tactics to support individual and team goal attainment throughout the year.
• Perform local grassroots marketing, networking, event activation, and relationship building outside of the center to drive growth and advance the company mission.
• Build and foster relationships with key constituents, organizations, networking groups, etc. to build community awareness of the center services.
• Travel to employer groups to provide onsite enrollment assistance to individuals requiring individual coverage.
• Meet/exceed monthly targets for community engagement work and effectively record, track, and measure the impact to build or adjust future plans.
• Support Field Marketing, Local Market Presence, and Foundation initiatives to drive greater brand awareness and market share for the enterprise.

Center Operations

• Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Retail Center.
• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information or tools to address their needs.
• Host Customer Video Appointments
• Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.
• Provide informational tours to individuals or small groups explaining the value of the retail center to the community.
• Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

Years of Experience

• 2 years related work experience - Experience in a retail sales environment

Education Level and Licenses/Certification Details

• High school diploma or GED
• State of Florida 2-15/2-40 license.

Additional Required Qualifications:

• Excellent verbal and written communication skills.
• Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools.
• Work flexible hours to include evenings, weekends, and holidays.
• Demonstrated ability to meet/exceed sales targets.

Additional Preferred Qualifications:

• Experience with health insurance products to include individual and group plans.
• Experience in outside sales and/or business development.
• Experience in networking, public speaking, and relationship management.
• Bilingual – Spanish.

Position is offered by a no fee agency.

Location : 2567 Countryside Blvd, Suite 1, Clearwater, Florida, United States, 33761

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $25.75/hr.