26 Technical Support Specialist Jobs in Schaumburg, IL
SPECTRAFORCE is Hiring a Technical Support Specialist Near Schaumburg, IL
Location: Remote
Duration: 12 Months Note: This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by client's customers. Must be able to obtain background clearance as required by government customer
Job DescriptionResponsibilities of the ASTRO Radio System Infrastructure Technician include:
- Provide mission-critical technical support of ASTRO systems. Support public safety for commercial and government customers.
- Maintain consistent communication by phone, email, and ticket update with customers and other Solutions teams. Drive incidents to resolution.
- Escalate any incidents that cannot be resolved within specified time frames based on severity and priority of customer issues.
- Collect information and document initial triage and steps taken towards resolution of an incident.
- Implement resolution to known problems through the use of knowledge articles.
- Create knowledge articles for resolution of problems not yet documented in the knowledge database.
- Ensure support and performance metric requirements are met. Track and drive all outages/issues through the return to normal services.
- Respond to customer incidents in a timely fashion and in compliance with service level agreements.
- Build strong and effective working relationships with internal and external customers.
- Collaborate across functional lines seamlessly.
- Work to control customer situations, and setting customer expectations appropriately.
- Familiarize and comply with client's quality, security, and operational policies and practices.
- Provide feedback and input to help build processes. Provide guidance and support for continual improvement.
- Responsible for updating and maintaining data used for support.
- Keep up-to-date knowledge of all systems and applications used to perform day-to-day tasks.
- Actively participate in all training provided as a self-starter who manages their own priorities and activities with minimal supervision.
- High School Diploma or Equivalent
- 2 years of Technical Support experience
- Experience working with Active Directory
- Working knowledge of Windows/Windows Server OS
- Working knowledge of Linux/Unix OS
- Experience with Network Troubleshooting
- Experience providing Technical Support via Telephony
- Experience working with ASTRO P25 Infrastructure/LMR (Land Mobile Radio) Systems
- Working knowledge of Server Virtualization including VMWare/ESXi
- Working knowledge of McAfee Security Suite
- Experience providing Technical Support via Telephony
- Experience working with Remedy, ServiceNow, or other Ticketing Systems.
- Comptia A cert, Comptia Security
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Job Summary
Full Time
$80k-103k (estimate)
06/05/2024
07/20/2024
The job skills required for Technical Support Specialist include Technical Support, Active Directory, Windows Servers, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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