14 Customer Service Representative (Contract to Hire) Jobs in Parsippany, NJ
Spectrum Staffing Services is Hiring a Customer Service Representative (Contract to Hire) Near Parsippany, NJ
Processes incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution. Supports field sales representatives in achieving superior customer satisfaction for maximum growth.
RESPONSIBILITIES
- Receives and processes sales orders and sample orders received by telephone, fax, mail, or electronic services in an efficient and expedient manner
- Prepares and forwards order acknowledgements
- Responds to general inquiries from customers and sales representatives related to orders, products, literature, shipping and delivery, availability, packaging, and ETA’s
- Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
- Supports customer relations and assists with problem resolution in a timely and professional manner
- Interacts and works with Technical Service to resolve customer complaints through the process within specified timeframe
- Recommends alternate products when possible, and refers customers to technical services or sales for assistance when needed
- Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
- Assist shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
- Works in coordination with the team and is responsible for picking and billing of orders
- Updates and inputs all customer related information into NAV
- Prepares and runs reports through NAV and performs special projects as requested
- Maintains Customer Service Processing Manual
- High School Diploma or Associate Degree with two years related experience and/or training; or equivalent combination of education and experience.
- Demonstrates attention to detail.
- Identifies and resolves problems in a timely manner.
- Maintains confidentiality.
- Writes clearly and informatively.
- Understands business implications of decisions.
- Completes tasks correctly and on time.
- Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Reacts well under pressure and demonstrates accuracy and thoroughness
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from managers, clients, and customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or table form.
- Should have knowledge of Order Processing software; Word Processing software; Spreadsheet software; Internet software; Project Management software and Contact Management systems.
#INDHP
Job Summary
Full Time
$64k-83k (estimate)
05/03/2024
07/01/2024
spectrumstaffingusa.com
Parsippany, NJ
100 - 200
Related Companies
The job skills required for Customer Service Representative (Contract to Hire) include Customer Service, Billing, Customer Support, Customer Satisfaction, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Contract to Hire). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Contract to Hire). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Contract to Hire) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Contract to Hire), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Contract to Hire). You can explore the career advancement for a Customer Service Representative (Contract to Hire) below and select your interested title to get hiring information.
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