Fraud Investigator (Customer Service) (CCO102)

Do you have a passion for helping others? Looking for a Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! 

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

BE PART OF THE CONNECTION

As a Customer Service Fraud Investigator, your focus is applying fact-finding methods to investigate potential fraudulent activity. You’ll seek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR FRAUD INVESTIGATORS ENJOY MOST

• Evaluating and processing identity theft and customer validation claims
• Assisting team leaders with escalated issues
• Identifying and presenting opportunities for improved operational procedures
• Working on a wide variety of investigations

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Fraud training: 3 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management
• Skills: Excellent written and verbal communication with coworkers and customers 
• Schedule: Some travel required

Preferred Qualifications

• Ability to solve practical problems with a variety of concrete variables and limited standardization 
• Extensive knowledge of billing cycles and cross divisional procedures
• Effective organization and time management when multitasking

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life 

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CCO102 2024-33948 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.