• Develop Save Offer recommendation analytics, working in a team to deliver data processes to enable IT systems, and inform BI tools to evaluate Post Save Offer churn and revenue impacts.

• Assist in the building of predictive models which leverage broad set attributes (e.g., demographic data, customer behavior, geographical data, etc.) to maximize consumer insights, customer satisfaction, and marketing effectiveness.

• Scoring, recalibration, validation, and maintenance of Next-Best-Action implementation.

• Conduct data analysis on product usage and platform preferences to enhance upsell and engagement marketing to existing subscribers

• Create sizing analyses and monitor customers experiencing a lifecycle event associated with increased risk of disconnecting or changing the suite of products purchased.

• Identify key customer segments in order to support testing new engagement tactics and assess impact to revenue and churn rate.

• Support strategic decisions in Sales and Marketing through insights related to how various consumer segments use our products and interact through various sales and support channels when making a purchase or other packaging decision.

• Requirement Analysis – Perform impact analysis on new requirements and translate simple requirements into strategies
• NBA Configuration – Develop new actions and treatments in Pega’s Customer Decision Hub; refine and enhance existing NBA strategies through new content, rules, etc.
• NBA Support – Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
• Perform other duties as required.

• This role is based on-site at our corporate office in Stamford, CT. This role is not remote/hybrid

• 
  Experience:
  • 6 years of Statistical Analysis
  • 3 years of Business Analysis
  • 3 years of SQL/R/SAS Programming
  • 2 years of Internal client relationship management -
  • Experience with R (required) and/or Python (desired) (including relevant packages) in support of advanced analytics
  • Experience with relational databases, including SQL and utilizing data stored in complex schemas
  • Some experience in the telecommunications industry, or two other consumer-based industries
• Education: Bachelor’s degree in computer science, mathematics, statistics, operations research or other quantitatively-focus field
• Skills:
  • In-depth logical and analytic skills
  • Experience and solid theoretical foundation on the modeling process using a variety of algorithms
  • Data profiling, distributions, confidence intervals, hypothesis testing skills
  • Data pre-processing, exploratory data analysis using a variety of techniques
  • Regression and classification using linear models, GLMs, and tree-based methods
  • Interpretation of model results, consideration of causality, treatment of multicollinearity
  • Synthesis and presentation skills
  • Basic understanding of data architecture, data warehouse and data marts
• Abilities:
  • Ability to read, write, speak, and understand English.
  • Ability to holdout for testing, cross-validation
• Travel Ability: Travel as required
• Schedule:
  • Full time
  • Office environment
• Preferred Skills/Abilities and Knowledge

  Experience with Pega (or similar AI software/tools); particularly Next-Best-Action (NBA) decision engine and Pega Customer Decision Hub (CDH)

  Experience with AWS: SQL, UDFs, interpreting explain plans, basic performance-tuning, and use of database catalog

  Experience and theoretical foundation using a variety of techniques such as: Regression, Random Forest decision trees, K-means clustering, Neural Networks, etc.

  Operations-research background, in particular focused on large labor operations such as field ops, technical support, sales/marketing
  Background with Cable or telco systems and operations
  Knowledge of other relevant techniques such as text analysis and text mining
  Familiarity with the open-source ecosystems surrounding R (CRAN) and/or Python (PyPi)
  SPECTRUM CONNECTS YOU TO MORE
• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life
  Apply now, connect a friend to this opportunity or sign up for job alerts!
• #LI-NT1

BDA526 2024-33097 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.