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The Service Delivery Project Manager responsible for coordinating service delivery and implementation of strategic commercial solutions to facilitate a positive customer experience. This role is a critical liaison between Field Operations and other key business operating groups. The incumbent must possess an excellent ability to influence internal and external stakeholders to build consensus. Develop and maintain strong relationships with all Sales channels, Technical Operations, Construction, Dispatch, Customer Care, Network Operations Center (NOC) and Engineering. Responsible for monitoring complex project deliverables and key performance milestones (site surveys, installation timeframes, service level objectives). This role will leverage domain and industry expertise, and knowledge of the project life cycle.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Duties will include:
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
Bachelor’s degree in business or technical discipline or equivalent experience
Required Related Work Experience and Number of Years
Business operations analysis experience - 3 Telephony experience - 2 Project management experience - 5 Telecommunications or cable industry experience - 2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
BICSI or SCTE NCTI sponsored certifications PMP certification
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office and field environments Travel as required
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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KGN535 2024-35692 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.Full Time
Television & Broadcasting
$106k-128k (estimate)
06/27/2024
08/25/2024
spectrum.com
FOND DU LAC, WI
>50,000
1993
Public
$10B - $50B
Television & Broadcasting
Charter Communications is a Connecticut-based broadband connectivity company that offers spectrum internet, mobile, voice communication, and related services.
The job skills required for Service Delivery Project Manager include Project Management, Leadership, Analysis, Initiative, Presentation, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Delivery Project Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Delivery Project Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Delivery Project Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Project Manager, it can be promoted into senior positions as a Planner/Scheduler IV - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Project Manager. You can explore the career advancement for a Service Delivery Project Manager below and select your interested title to get hiring information.