The Spectrum team is seeking a high-energy, growth-oriented, self-starting and results-obsessed Strategic Account Manager to join our growing Customer Success team in Portland, Oregon. Spectrum is a Platform as a Service Product Customization engine, powering many of today's top brand experiences, such as Carhartt, Microsoft XBOX, Stanley, and JBL. The platform has quickly evolved to become a world-class integration that offers: 3D product visualization, factory integration, a self-supporting admin, and robust analytics.

The Strategic Account Manager will serve as both a trusted advisor and advocate for our prospective and enterprise clients. A successful Strategic Account Manager will build proactive and strategic partnerships while quickly guiding assigned accounts value through the Spectrum Product Customization platform and services. By partnering with clients and internal resources, this role will uncover new opportunities to extend and innovate their customers' experiences using a state of the art 3D product co-creation and customization engine. While the day-to-day focus will be to help clients achieve their business' objectives and fulfill their organization's mission, the success of the role is measured by customer retention, customer health, expansion and a true Customer Success mindset when it comes to account management.

RESPONSIBILITIES INCLUDE

• Lead and convey the market distinction of Spectrum to prospective customers
• Own and drive the Client onboarding and Discovery / Ready Assessment phase with new Enterprise clients
• Thoroughly understand the client's vision and operations while helping to shape the custom vertical (importance and value) within their organization
• Champion Spectrum's platform and services throughout the client's organization
• Align and map the client's strategy and goals to the value Spectrum delivers every day
• Continuously identify opportunities to expand Spectrum's role as trusted advisor and technical partner, in partnership with the assigned Technical Project Manager
• Be intentional and proactive as you plan for account growth, monitor account health, and assertively mitigate at-risk issues (ideally, before they emerge)
• Orchestrate regular, strategic reviews with client executives and key client stakeholders
• Partner with internal teams to ensure individual clients receive the Spectrum's "white glove and red carpet" service and support
• Proactively forecast and negotiate renewals and focus on standardization, multi-year extensions, on-time payment, and upsells of Additional Feature Groups
• Exceed defined sales and renewals targets
• Track account metrics for assigned accounts with assistance from the business' insights team
• Help Spectrum to continuously improve the client experience and success with our platform and services
• Consistently look for opportunities for Spectrum to improve its feature set, efficiency, repeatability, and scalability
• Established a Business Review "playbook" or "toolkit" to standardize layout, format and content
• Manage, prepare and conduct Business Reviews with Technical Project Management Team Lead
• Instill confidence and prove leadership capabilities to the project team based on the goals of Spectrum

DESIRED SKILLS AND EXPERIENCE

• 5 years of customer facing experience in a customer success or technical account management roles in an enterprise SaaS company
• Executive-level communication and interpersonal skills, with ability to effectively navigate and mitigate conflict
• Proven track record of leading cross-functional brainstorming and ideation sessions
• Excellent communication skills (written, verbal, and presentations)
• Ability to interpret a solution during ambiguous situations, instilling confidence on a path forward of mutual success
• History of success in account ownership and growth
• High level of personal organization, integrity, and responsibility
• Strong team player with a proven ability to collaborate across organizations, geography, and business units
• Ability to adjust immediately in a complex, fast-paced, market-defining organization
• Demonstrably strong soft leadership skills
• Change Management experience highly desired
• eCommerce, Retail, or Marketing background highly desired

We are an equal opportunity employer, and as a full-service agency, we greatly value a diverse, multi-cultural mix of voices and perspectives at our workplace, and strongly encourage applications from women, BIPOC, AAPI, LGBTQ individuals and people with disabilities. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.