You haven't searched anything yet.
Looking to join our team? Here’s what we’re looking for!
Are you a customer service Rockstar? Do you want to help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever? Do you thrive when you have to resolve complex customer inquiries? We are looking to hire the best talent to join our Customer Experience team in July!
We are looking for candidates to fill the following FT shift hours:
Monday through Friday 8:00 a.m. – 5:00 p.m. Central Time
Our next training class will begin Monday, July 15th. Training will last for approximately 3 weeks and will be Monday-Friday from 10:00 a.m. - 7:00 p.m. Central Time. Training and work performed will be completed for 60 days in-house with an opportunity to work-from-home full-time or work in office at headquarters full-time after a 60-day period.
We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First , encourage speaking up because You Have a Voice , and above all else, we are Driven to Succeed . If you can embrace these values and they align with who you are, then we’d love to chat with you!
Job Overview
The Customer Experience (CX) Support I is an entry-level member of the CX Support Chapter and is typically the second point of contact for existing Speedway Motors retail customers with post-purchase support questions. The CX Support I role is customer service focused, and the primary duty of this role is answering escalated inbound phone calls transferred by CX Agents to troubleshoot negative customer order experiences. The process of troubleshooting these negative post-purchase experiences can include researching product quality issues, locating order packages, refunding customers, creating orders for replacement parts, and sooth upset customers. The CX Support I is expected to utilize exceptional communication skills in a professional manner to address customer concerns with empathy over the phone in real-time.
Here are the specifics:
We’ll take care of you – here's how!
We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.
Work Environment
Training for this position will be on-site at our Lincoln, NE headquarters located at 340 Victory Lane.
Training and work performed will be completed for 60 days in-house with an opportunity to work-from-home full-time or work in office at headquarters full-time after a 60-day period. Reliable internet connection is required for remote employees.
*IF YOU ARE NOT IN NEBRASKA, YOUR APPLICATION WILL NOT BE REVIEWED.
What you’ll need to succeed:
Preferred Experience:
If this sounds like you, we would love you to join our Speedway Family! Please include your resume and cover letter to help us get to know you better.
About Speedway Motors:
Speedway Motors is the oldest speed shop in the USA. We’re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.
Full Time
$38k-47k (estimate)
07/01/2024
07/14/2024
speedwaymotors.com
LINCOLN, NE
100 - 200
1952
Private
D WILLIAM SMITH
$50M - $200M
Retail
Speedway Motors is a manufacturer, distributor and retailer of street rod and racing products.