40 Customer Care Representative Jobs in Peoria, IL
Spherion is Hiring a Customer Care Representative Near Peoria, IL
Job details
Are you looking for an office clerk position in the Peoria area? Spherion has partnered with a large company to add several members to their growing team, and this may be the job for you!
Responsibilities :
- Review and reply to email on a daily basis
- Review open issues and follow up ...
- Review daily operations reports and identify and follow up issues escalating to Supply Chain Specialists where appropriate
- Monitor exception reports and where appropriate act as liaison between customer and origins to ensure that responses are timely
- Monitor and manage ocean carrier contract allocation per the customer's requirements
- Review weekly operations reports and identify and follow up on issues requesting information from ISC origins and escalating to Supply Chain Specialists where appropriate
- Track inbound orders and monitor systems visibility
- Audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from ISC origins / Control towers
- Audit and prepare reporting weekly audit worksheets detailing issues logged and resolution
- Ensure all shipping documentation is accurate and in accordance with the customer?s SOP by monitoring and checking all pre alerts and scanned documents
- Ensure all carrier issues are captures in the carrier event log and that it is relayed to the customer in a timely manner
- Enter all service failures in to the Service Integrity Log on a weekly basis or as soon as resolved
- Maintain and issue CP change log and update the SOP under guidance of the Supply Chain Specialist
- Monitor and report on SOP compliance
Working hours : 8 : 00 AM - 5 : 00 PM
Skills :Education : High School
High School
Experience : 1-4 years
1-4 years
Qualifications :
- Problem solving skills
- Patience
- Typing Skills
- Communication skills
- Writing Skills
To be considered, please click to apply or send your resume to . We look forward to working with you!
IND75848
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Are you looking for an office clerk position in the Peoria area? Spherion has partnered with a large company to add several members to their growing team, and this may be the job for you!
Responsibilities :
- Review and reply to email on a daily basis
- Review open issues and follow up
- Review daily operations reports and identify and follow up issues escalating to Supply Chain Specialists where appropriate
- Monitor exception reports and where appropriate act as liaison between customer and origins to ensure that responses are timely
- Monitor and manage ocean carrier contract allocation per the customer's requirements
- Review weekly operations reports and identify and follow up on issues requesting information from ISC origins and escalating to Supply Chain Specialists where appropriate
- Track inbound orders and monitor systems visibility
- Audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from ISC origins / Control towers
- Audit and prepare reporting weekly audit worksheets detailing issues logged and resolution ...
- Ensure all shipping documentation is accurate and in accordance with the customer?s SOP by monitoring and checking all pre alerts and scanned documents
- Ensure all carrier issues are captures in the carrier event log and that it is relayed to the customer in a timely manner
- Enter all service failures in to the Service Integrity Log on a weekly basis or as soon as resolved
- Maintain and issue CP change log and update the SOP under guidance of the Supply Chain Specialist
- Monitor and report on SOP compliance
Working hours : 8 : 00 AM - 5 : 00 PM
Skills :Education : High School
High School
Experience : 1-4 years
1-4 years
Qualifications :
- Problem solving skills
- Patience
- Typing Skills
- Communication skills
- Writing Skills
To be considered, please click to apply or send your resume to . We look forward to working with you!
IND75848
Show lessShow more
key responsibilities
Review and reply to email on a daily basis - Review open issues and follow up - Review daily operations reports and identify and follow up issues escalating to Supply Chain Specialists where appropriate- Monitor exception reports and where appropriate act as liaison between customer and origins to ensure that responses are timely- Monitor and manage ocean carrier contract allocation per the customer's requirements- Review weekly operations reports and identify and follow up on issues requesting information from ISC origins and escalating to Supply Chain Specialists where appropriate- Track inbound orders and monitor systems visibility- Audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from ISC origins / Control towers- Audit and prepare reporting weekly audit worksheets detailing issues logged and resolution- Ensure all shipping documentation is accurate and in accordance with the customer?
s SOP by monitoring and checking all pre alerts and scanned documents- Ensure all carrier issues are captures in the carrier event log and that it is relayed to the customer in a timely manner- Enter all service failures in to the Service Integrity Log on a weekly basis or as soon as resolved- Maintain and issue CP change log and update the SOP under guidance of the Supply Chain Specialist- Monitor and report on SOP compliance
experience
1-4 years
skills
Respect- Personalization- Empathy- Responsiveness
qualifications
Problem solving skills- Patience- Typing Skills- Communication skills- Writing Skills
education
High School
Job Summary
Full Time
$38k-49k (estimate)
06/09/2024
08/08/2024
stixinc.net
West Springfield, MA
<25
Related Companies
The job skills required for Customer Care Representative include Problem Solving, Communication Skills, Empathy, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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