Job details Spherion Staffing has a temporary Payroll Coordinator position available for 3 months. This position will be responsible for answering tier 2 incoming calls and tickets from current and past employees and retirees.

This position will work closely with other team members to provide outstanding service by answering questions and troubleshooting payroll related inquiries. ...

Pay $20-22 / hour DOE

Responsibilities :

• Answer calls to identify and address employee stakeholders to address their needs and / or assist with inquiries
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that they feel supported and valued
• Engage in active listening with callers, confirming or clarifying information
• Utilize software, databases, scripts and additional tools appropriately
• Redirect clients to appropriate department and teams when necessary
• Ensure all voicemails are answered timely
• Collaborate with other company departments when needed
• Follow all communication procedures, policies and guidelines during every client interaction
• Coordinate with field HR business units unemployment claims requests and disputes
• Utilize the third party administration online website for reporting and process administration
• Coordinate with third party vendor continuous training opportunities and processes improvement collaboration meetings

Working hours : 8 : 00 AM - 5 : 00 PM

Skills : See below

See below

Education : Associate

Associate

Experience : 1-4 years

1-4 years

Qualifications :

• High School Diploma; an Associate's degree in Accounting / Finance is preferred
• 1-2 years??? experience, preferably in a payroll or accounting support role
• Possess excellent customer service and communication skills
• Ability to multitask
• Must have computer proficiency

To be considered, please apply online at

If you have any questions please contact Tianna McKeever at Show lessShow more Spherion Staffing has a temporary Payroll Coordinator position available for 3 months.

This position will be responsible for answering tier 2 incoming calls and tickets from current and past employees and retirees.

This position will work closely with other team members to provide outstanding service by answering questions and troubleshooting payroll related inquiries.

Pay $20-22 / hour DOE

Responsibilities :

• Answer calls to identify and address employee stakeholders to address their needs and / or assist with inquiries
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that they feel supported and valued
• Engage in active listening with callers, confirming or clarifying information
• Utilize software, databases, scripts and additional tools appropriately
• Redirect clients to appropriate department and teams when necessary
• Ensure all voicemails are answered timely
• Collaborate with other company departments when needed
• Follow all communication procedures, policies and guidelines during every client interaction
• Coordinate with field HR business units unemployment claims requests and disputes ... -Utilize the third party administration online website for reporting and process administration
• Coordinate with third party vendor continuous training opportunities and processes improvement collaboration meetings

Working hours : 8 : 00 AM - 5 : 00 PM

Skills : See below

See below

Education : Associate

Associate

Experience : 1-4 years

1-4 years

Qualifications :

• High School Diploma; an Associate's degree in Accounting / Finance is preferred
• 1-2 years??? experience, preferably in a payroll or accounting support role
• Possess excellent customer service and communication skills
• Ability to multitask
• Must have computer proficiency

To be considered, please apply online at

If you have any questions please contact Tianna McKeever at Show lessShow more

key responsibilities

Answer calls to identify and address employee stakeholders to address their needs and / or assist with inquiries-Respond efficiently and accurately to callers, explaining possible solutions and ensuring that they feel supported and valued-Engage in active listening with callers, confirming or clarifying information-Utilize software, databases, scripts and additional tools appropriately-Redirect clients to appropriate department and teams when necessary-Ensure all voicemails are answered timely-Collaborate with other company departments when needed-Follow all communication procedures, policies and guidelines during every client interaction-Coordinate with field HR business units unemployment claims requests and disputes-Utilize the third party administration online website for reporting and process administration-Coordinate with third party vendor continuous training opportunities and processes improvement collaboration meetings

experience

1-4 years

skills

See below

qualifications

High School Diploma; an Associate's degree in Accounting / Finance is preferred-1-2 years??? experience, preferably in a payroll or accounting support role-Possess excellent customer service and communication skills-Ability to multitask-Must have computer proficiency

education

Associate